Kenzington Nixon
Conroe,Texas
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Lash Consultant
Amazing Lash Studio
09.2024 - Current
- Assisted in marketing efforts by participating in promotional events and showcasing before-and-after photos of satisfied clients.
- Scheduled, confirmed and carried out lash services at salon.
- Maintained a professional demeanor at all times, representing the salon brand positively to clients and peers alike.
- Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines for client safety.
- Resolved client concerns effectively by actively listening and offering appropriate solutions or alternatives.
Camp Counselor
Camp OTX
05.2024 - 08.2024
- Company Overview: a Christian camp
- My job responsibilities included taking care of children 24 hours, coaching children in various sporting events, lifeguarding (I am a red cross lifeguard and CPR certified)
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
Ice cream scooper
Bruster's Ice Cream Shop
05.2023 - 08.2023
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
- Operated cash registers and processed payments accurately.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Carried out cash and card transactions quickly and thoughtfully.
- Maintained cleanliness and organization in establishment.
Party Coordinator -Glam Girl
Sweet and Sassy
06.2021 - 08.2022
- Increased customer satisfaction by promptly addressing concerns and providing creative solutions for various event needs.
- Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel.
- Enhanced guest experiences by efficiently coordinating party logistics and maintaining a keen eye for detail.
- Boosted repeat business by delivering memorable parties that exceeded client expectations through exceptional attention to detail and clear communication.
- Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
- Achieved positive client feedback by consistently delivering high-quality customer service before, during, and after each event.
- Kept up-to-date on industry trends and emerging technologies to provide clients with fresh ideas for their events, staying ahead of the competition.
Education
Esthiology
Aveda Institute
Houston, TX05-2025
University - Animal Science
Tarleton State University
Stephenville, Texas03.2025
High School -
The Woodlands College Park High School
The Woodlands, Texas05.2022
Skills
- Effective Interpersonal Communication
- Event Coordination Skills
- Marketing strategies
- Time management
- Team collaboration
- Leadership development
- Customer service
- Sanitation practices
- Sales techniques
- Effective communication
- Continuing education commitment
- Appointment scheduling
Timeline
Lash Consultant
Amazing Lash Studio
09.2024 - Current
Camp Counselor
Camp OTX
05.2024 - 08.2024
Ice cream scooper
Bruster's Ice Cream Shop
05.2023 - 08.2023
Party Coordinator -Glam Girl
Sweet and Sassy
06.2021 - 08.2022
Esthiology
Aveda Institute
University - Animal Science
Tarleton State University
High School -
The Woodlands College Park High School