Kenzington Surface
Arden Hills,Minnesota
Summary
Proven customer service professional, exceptionally manages all responsibilities in a fast-paced environment.
Maintains a welcoming atmosphere and resolves customer inquiries with kindness, efficiency, and accuracy. Adept at organizing, learning quickly, and working with my team to streamline operations.
Overview
3
3
years of professional experience
Work History
Associate
Potbelly's Sandwich Shop
Arden Hills, Minnesota
07.2024 - Current
- Boosted customer satisfaction while taking orders and resolving complaints with food or service in a fast-paced environment.
- Effectively promoted a professional image for the business.
- Recognized by management for maintaining a positive attitude and excellent customer service, especially during busy shifts.
- Collaborated with team members to keep back and front-of-house operations running smoothly during high-volume hours.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Handled cash, credit, and mobile payments accurately
Retail Shift Manager
The UPS Store Inc.
Arden Hills, Minnesota
10.2023 - 07.2024
- Supervised daily store operations during assigned shifts, ensuring a smooth workflow and high-quality customer service.
- Opened and closed the store, balanced registers, completed end-of-day reports, and prepared bank deposits using POS systems for transactions.
- Trained new employees on shipping procedures, store policies, and customer service standards.
- Provided exceptional customer service by assisting clients with shipping and mailbox services, as well as printing, copying, and scanning, using MS Office.
Grocery Store Stocker
Festival Foods
Circle Pines, MN
09.2022 - 10.2023
- Communicated clearly with coworkers to ensure organization and efficiency.
- Used time-management skills to stock inventory and make promotional displays in a quick and cohesive manner.
- Assisted customers in locating items, and answered product-related questions.
Skills
- Excellent customer service skills
- Friendly and welcoming demeanor
- Multitasking in fast-paced environments
- Verbal and written communication
- Well-versed in the Microsoft Office Suite (Word, Excel, PowerPoint) and POS systems
- Excels in organization and team environments
Timeline
Associate
Potbelly's Sandwich Shop
07.2024 - Current
Retail Shift Manager
The UPS Store Inc.
10.2023 - 07.2024
Grocery Store Stocker
Festival Foods
09.2022 - 10.2023
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