Kenzy Attia
Orlando
Summary
I am a freshman at the University of Central Florida on a pre-dental track studying psychology. I have experience working in fast paced customer service and leadership roles, including managing a retail store and working as a barista and cashier. These roles have helped me develop strong communication, responsibility, and problem solving skills while balancing multiple responsibilities. My goal is to attend dental school and pursue a career in dentistry, and I am actively seeking opportunities in healthcare to build hands on experience and patient interaction skills.
Overview
3
3
years of professional experience
Work History
Manager
7/11
Bonita Springs, FL
11.2025 - 05.2026
- Supervised daily store operations, ensuring efficient workflow, customer satisfaction, and adherence to company standards.
- Managed and trained team members, delegating tasks to maintain productivity during peak hours.
- Handled cash management responsibilities including register balancing, deposits, and transaction accuracy.
- Monitored inventory levels, restocked merchandise, and coordinated supply orders to prevent shortages.
- Resolved customer issues and escalated concerns professionally to maintain positive customer experience.
- Enforced health, safety, and store compliance policies to ensure a clean and organized environment.
- Supported hiring, onboarding, and performance feedback for new employees.
Crew Member
Dunkin' Donuts
Cape Coral, FL
04.2025 - 10.2025
- Delivered excellent customer service by taking orders, addressing customer needs, and ensuring a positive dining experience.
- Prepared beverages and food items while following standardized recipes and maintaining consistent quality.
- Operated POS system to handle cash and card transactions efficiently and with accuracy.
- Anticipated customer needs during peak rush hours to ensure smooth service flow and reduced wait times.
- Maintained strict cleanliness and sanitation standards across food prep and customer areas.
- Collaborated with team members to meet daily service goals and improve overall store efficiency.
Cashier
Elite Pastries
Bayside, NY
09.2023 - 01.2025
- Operated cash registers and processed customer payments accurately.
- Prepared coffee, espresso drinks, and other beverages while following food safety and sanitation standards.
- Provided friendly and efficient customer service by taking orders, answering questions, and resolving concerns professionally.
- Maintained a clean and organized workspace, including restocking supplies and assisting with daily café operations.
- Worked in a fast-paced environment while balancing multiple tasks and ensuring a positive customer experience.
- Processed customer transactions efficiently using point-of-sale systems.
Education
High School Diploma -
Bayside High School
Bayside, NYBachelor of Science - Psychology
University of Central Florida
Orlando, FL05.2029
Skills
- Customer service
- Team leadership
- Time management
- Decision making
- Verbal and written communication
- Complex Problem solving
- Staff training and development
- Attention to detail
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Manager
7/11
11.2025 - 05.2026
Crew Member
Dunkin' Donuts
04.2025 - 10.2025
Cashier
Elite Pastries
09.2023 - 01.2025
High School Diploma -
Bayside High School
Bachelor of Science - Psychology
University of Central Florida