Kenzy Elhefnawy
Beaverton,OR
Summary
Highly skilled in customer service, with valuable experience as a lead host, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences, and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability in problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction, and repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Hearth
Tigard , OR
03.2025 - Current
- Created a welcoming environment by greeting customers upon entry.
- Organized stockroom shelves by size, color, and style to enhance accessibility.
- Processed transactions efficiently using point-of-sale system.
- Maintained comprehensive knowledge of store merchandise and policies.
- Demonstrated product features and benefits tailored to customer needs.
- Ensured cleanliness of store environment, including floors, windows, and displays.
Product Flow Specialist, Ship From Store
Nike INC. - BEAVERTON SERVICE CENTER
Beaverton , OR
07.2024 - 03.2025
- Processed over 800 items daily from inventory shipments for the Nike Company Store readiness.
- Received, organized, and managed shipments efficiently to meet tight timelines.
- Maintained accurate inventory records for the stockroom containing footwear, apparel, and accessories.
- Prepared outbound product shipments for store transfers, averaging 50,000 units weekly.
- I refilled hundreds of products daily while organizing the stockroom during downtime.
- Managed stock levels with an on-hand total of 350,000 units effectively.
Front Desk Receptionist, Swim Instructor
Villa Sport Athletic Club and Spa
Beaverton, OR
07.2023 - 07.2024
- Greeted and welcomed guests, fostering a positive first impression of facility.
- Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Managed check-in and check-out procedures, ensuring accurate attendance and membership records.
- Maintained cleanliness and organization at the front desk, creating a professional atmosphere.
- Communicated effectively with team members to coordinate tasks and streamline operations.
- Conducted swim lessons in accordance with club curriculum and safety guidelines.
- Evaluated the swimmer's abilities, delivering constructive feedback to enhance skills.
- Ensured participant safety by enforcing pool rules, and monitoring the area vigilantly.
Lead Host
Thirsty Lion Gastropub
Tigard , OR
02.2022 - 07.2024
- Greeted guests with professionalism to create a welcoming atmosphere.
- Managed reservations and seating arrangements to optimize guest flow.
- Handled stressful situations while maintaining composure and professionalism.
- Resolved customer inquiries and complaints through effective problem-solving skills.
- Answered phone calls and provided accurate information about restaurant offerings.
Barista, Cashier, Cook, Prep, Dishwasher
Panera Bread
Beaverton , OR
06.2021 - 01.2022
- Delivered friendly, efficient service to enhance customer satisfaction.
- Prepared and served food and beverages according to quality standards and preferences.
- Maintained cleanliness and organization of the work area to uphold safety and hygiene.
- Handled cash and transactions with precision to ensure register accuracy.
Education
High School Diploma -
Mountainside High School
Beaverton, OR06-2023
Skills
- Communication and interpersonal skills
- Work ethic
- Team collaboration
- Customer service
- Organizational skills
- Adaptability
- Point of sale expertise
- Problem solving
- Bilingual: English and Arabic
Certification
- Food Handlers Card
- Oregon OLCC Permit
- CPR/AED/First Aid
REFERENCES
- Brett Yasui: Manager at Nike Service Center,(808) 226-6207
- Jazzy Vongboutdy: Manager at Thirsty Lion Gastropub,(503) 927-8838
- Nathaniel Jeffe: Manager at Villa Sport Club and Spa, (407) 925-3750
- Natalie Labossiere: Mentor, (646) 281-9009
References
References available upon request.
Timeline
Retail Sales Associate
Hearth
03.2025 - Current
Product Flow Specialist, Ship From Store
Nike INC. - BEAVERTON SERVICE CENTER
07.2024 - 03.2025
Front Desk Receptionist, Swim Instructor
Villa Sport Athletic Club and Spa
07.2023 - 07.2024
Lead Host
Thirsty Lion Gastropub
02.2022 - 07.2024
Barista, Cashier, Cook, Prep, Dishwasher
Panera Bread
06.2021 - 01.2022
High School Diploma -
Mountainside High School
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