Keola Hodge
Kissimmee,FL
Summary
Dynamic medical administrative professional with extensive experience, excelling in patient account management and insurance verification. Proficient in Epic Systems and HIPAA compliance, I streamline processes and enhance patient satisfaction through effective communication and meticulous attention to detail. Proven ability to resolve claims efficiently, ensuring optimal revenue cycle management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Cardiovascular Associates
Kissimmee, FL
11.2024 - 11.2025
- Manage patients' accounts with contact information, insurance, and financial information in a confidential manner.
- Collect copays, deductibles, and follow up on existing balances.
- Insurance verification, checking eligibility and benefits, as well as confirming upcoming appointments.
- Ensuring the availability of treatment information by retrieving and updating patient records as needed.
- Familiar with all major commercial and private health insurances.
- Managed patient scheduling and appointment coordination for a busy medical office.
Medical Records Tech
The Blackberry Center
St. Cloud, FL
07.2024 - 08.2024
- Assembles discharged patient records; performs data entry, and maintains records and logs of new as well as discharged patients.
- Pull charts from the discharge census to gather audits, and maintains a log on charts; maintains census books and patient index cards.
- Copies charts for the release of information to be sent out; maintains census books and patient index cards.
- Managed records, ensuring accuracy in data entry, reporting, and efficient filing systems.
- Facilitated information sharing by processing release requests and maintaining up-to-date census books. Support interdepartmental communication for seamless patient care.
New Patient Coordinator/ Biller
Cardiovascular Institute of Ocala
Ocala, FL
06.2022 - 03.2024
- Manage patient accounts with contact information, insurance, and financial information in a confidential manner.
- Verify insurance, and obtain authorizations when needed.
- Request and confirm receipt of medical records prior to the patient's first appointment; the phone operator is transferring the follow-up patient to the schedulers of the 13 doctors within the facility.
- Submit billing data and documentation to the appropriate insurance provider in a professional and timely manner.
- Ensure that all patients' medical insurance and demographics are up to date.
- Investigate and appeal denial claims.
- Maintain billing software by updating rate changes.
- Respond to staff and clients regarding CPT and diagnosis codes as needed.
Patient Services Coordinator III/Medical Records Clerk
Novant Health- HVI-Cardiology
Charlotte, NC
06.2018 - 06.2022
- Accessed patients with patient registration (i.e., demographics, insurance, patient guarantor, etc.).
- Scheduled, canceled, or rescheduled patient appointments and/or scanning, and sent no-show letters to patients per facility guidelines for 25 doctors and 13 nurse practitioners, ensuring patients are scheduled on a single doctor's schedule daily.
- Computerized message taking, and other clerical work as assigned.
- Familiar with commercial and private insurance carriers.
- Processed medical records as requested by patients, as well as for doctors' offices.
- Pre-authorization number, and enter it on the patient account when applicable.
Education
Master Certificate - Medical Billing and Coding
American Career Institute
Maryland05.2011
Associates Degree - undefined
Katherine Gibbs College
Rhode Island03.2007
Skills
- EClinical
- Medical administrative procedures
- Medical terminology
- Ge Centricity
- IDX Digichart
- Epic Systems
- 10-key
- Patient Plus
- HIPAA
- Microsoft Office software
- Medical release of information
- Athena Software
- Insurance claim
- Hyland OnBase
- Availity
Certification
Basic Life Support
Timeline
Medical Receptionist
Cardiovascular Associates
11.2024 - 11.2025
Medical Records Tech
The Blackberry Center
07.2024 - 08.2024
New Patient Coordinator/ Biller
Cardiovascular Institute of Ocala
06.2022 - 03.2024
Patient Services Coordinator III/Medical Records Clerk
Novant Health- HVI-Cardiology
06.2018 - 06.2022
Master Certificate - Medical Billing and Coding
American Career Institute
Associates Degree - undefined
Katherine Gibbs College