Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Theresa Robinson

Fenton

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

26
26
years of professional experience

Work History

Front Desk Receptionist

Acension Health System
03.2024 - Current
  • Managed patient check-in process, ensuring accurate data entry and compliance with healthcare protocols.
  • Coordinated appointment scheduling, optimizing provider availability and enhancing patient experience.
  • Communicated effectively with patients and staff, addressing inquiries and resolving issues promptly.
  • Maintained organized front desk operations, including inventory management of office supplies and medical forms.
  • Trained new reception staff on operational procedures, fostering a collaborative team environment.
  • Implemented workflow improvements to streamline patient registration processes, increasing efficiency at the front desk.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Medical Assistant

Flint Gastro
03.2022 - 02.2024
  • Administered patient assessments and intake processes to ensure accurate medical records.
  • Assisted physicians with examinations and procedures, enhancing patient care efficiency.
  • Managed scheduling for patient appointments, optimizing clinic workflow and accessibility.
  • Implemented electronic health record (EHR) systems to improve data accuracy and retrieval speed.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.

Medical Assistant

Kenneth Vobach
05.2011 - 03.2019
  • As a medical assistant I work both the front and back end
  • Scheduling patients
  • Vitals, Administration of vaccines, Eye and Ear Exams
  • Scheduling patient appointments such as Echos, EEGs, MRIs
  • Answer multi-lined phones
  • Verify insurances and prior authorizations
  • Proficient in EMR, MAPS, Web Denis
  • Ordered vaccines and sample medical supplies

Assistant Director/Teacher

Planet Kids
09.1999 - 09.2010
  • Scheduling staff
  • Ordering supplies for classrooms
  • Writing and Applying Classroom curriculum
  • Created Summer Camp Program

Education

Medical Education -

Baker College
Davison, MI
05.2011

Medical Assistant - undefined

Ross Medical Education
Davison, MI
01.2011

Skills

  • Front Desk
  • Medical Billing
  • Epic
  • Reception
  • Front Office
  • Eclinical
  • Allscripts
  • Touch Charts

Additional Information

  • Skills
  • Experienced in billing and coding
  • Excellent phone skills
  • Proficient in Medical Terminology
  • Experienced in Microsoft Office
  • Skilled in patient care and scheduling

Timeline

Front Desk Receptionist

Acension Health System
03.2024 - Current

Medical Assistant

Flint Gastro
03.2022 - 02.2024

Medical Assistant

Kenneth Vobach
05.2011 - 03.2019

Assistant Director/Teacher

Planet Kids
09.1999 - 09.2010

Medical Assistant - undefined

Ross Medical Education

Medical Education -

Baker College

Similar Profiles

CREATE PROFILE