Keole Hubbard
Kissimmee,FL
Summary
Dynamic and detail-oriented professional with extensive experience at Walt Disney World, excelling in housekeeping coordination and guest satisfaction. Proven leadership in training and mentoring staff, fostering effective relationships, and enhancing operational efficiency. Skilled in utilizing management systems to optimize room turnover while maintaining high standards of service and safety.
Overview
3
3
years of professional experience
Work History
Housekeeper Dispatch
Walt Disney World, Disney's
08.2024 - Current
- Utilize REX system to assign and manage housekeeping tasks efficiently, ensuring timely room turnovers and maintaining high guest satisfaction.
- Operate HotSOS to track maintenance requests, report issues, and coordinate with engineering teams for swift resolution of guest and operational concerns.
- Monitor ROS (Rooms Occupancy System) to manage room availability, prioritizing assignments based on occupancy status and operational needs.
- Communicate effectively with housekeeping, front desk, and maintenance teams to ensure seamless resort operations.
- Troubleshoot and resolve logistical challenges related to room readiness, guest requests, and operational efficiency.
- Maintain detailed records of completed tasks, outstanding issues, and workflow improvements to enhance overall efficiency.
Housekeeping Coordinator
Walt Disney World, Disney's
12.2023 - Current
- Oversee the smooth operation of the building assigned, including room cleanliness, linen room, and cleanliness and organization, and the external appearance of the building's general.
- Manage Guest experience and ensure any challenges were addressed and fixed promptly and courteously to create a seamless experience.
- Maintained on-going development of all Cast Members and assured that all Cast morale was at a high level.
- Ensure all cast have proper tools to ensure all trained Safety in motion principles were being performed to prevent injuries.
- Recognize and delivered constructive feedback to hold Cast Members accountable to the 12 steps and Disney Standards.
Housekeeper
Walt Disney World, Disney's
10.2021 - Current
- Provided excellent Guest Service Experience by utilizing Disney knowledge and resources available to make a seamless resort experience.
- Resolve Guest challenges by using multiple resources to offer creative and appropriate solutions.
- Trained /Mentored new hires and transferred Cast while ensuring training procedures were followed
- Assisted with multiple projects within housekeeping to enhance the Guest and Cast experience i.e. Housekeeping Cart roll out, Hey Disney and Train Me.
- Department Safety Champion
Education
Bachelor of Arts - Business Administration
Southern New Hampshire University
01-2028
Skills
Training
Detail Oriented
Develop Effective
Relationships
Leadership
Self-Motivated
Dependable
Goal Oriented
Effective Communicator
Adaptable to change
Timeline
Housekeeper Dispatch
Walt Disney World, Disney's
08.2024 - Current
Housekeeping Coordinator
Walt Disney World, Disney's
12.2023 - Current
Housekeeper
Walt Disney World, Disney's
10.2021 - Current
Bachelor of Arts - Business Administration
Southern New Hampshire University
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