Keon Daniels
Hampton,Va
Summary
Professional with proven ability to streamline quality operations. I have a strong focus on team collaboration, achieving results, and adapting to changing needs. Reliable in overseeing a department, can offer assurance in company metrics, and assuring accurate quality work that meets customer requirements.
Overview
20
20
years of professional experience
Work History
Quality Assurance Supervisor
Liebherr Mining
06.2025 - Current
- Supervised inspection team of 5, assigning work, training inspectors, and monitoring KPI performance to ensure consistent inspection quality.
- Manages nonconforming materials by identifying defects, quarantining items, initiating nonconformance reports, and coordinating with Supplier Quality, Manufacturing, and Product Engineering for resolution.
- Improved processes by analyzing inspection data, identifying trends, and recommending internal process enhancements.
- Managed external Factory Incident Reports and served as primary liaison between customers and internal quality teams, ensuring nonconformances were documented, investigated, and resolved through verified corrective actions.
Receiving Lead
Liebherr Mining
01.2022 - 06.2025
- Train new and current members on company procedures and ensuring quick integration and productively.
- Enhanced warehouse efficiency by implementing new receiving process and procedures.
- Submits RIR's and NR's for material found nonconforming due to damage, wrong item, improper labeling, dimension discrepancies, etc.
- Participate actively in continuous improvement activities such as ATS, internal Audits, daily start up meetings, and weekly meetings with the Quality team to discuss updates and improvements.
- Coordinate with the QA team daily to develop daily plans to manage inbound material moving throughout the warehouse resulting in a reduction of days in dock to stock metrics.
- Collaborate with other departments to expedite warehouse transfers and containment orders processed in LN and Wamas
- Assists with interviews of potential new hires and is involved with the decision making processes of bringing a new hire on board.
- Manages and provides direction daily to a team of more than 25 employees
Receiving Specialist
Liebherr Mining
01.2019 - 01.2022
- Responded to internal and external customers warehouse receiving concerns with knowledgeable service of the processes and remedied issues promptly and effectively.
- Reviewed inbound material for correctness by using tools that are available for use such as DD viewer and examining blueprints to ensure accuracy of the item.
- Trained new team members by assisting with creating new updates in the BMS work instructions and by sharing valuable knowledge on the best practices for receiving operations.
- Participate in weekly ATS meetings as a representative of the warehouse to ensure shortages are inspected upon delivery, received and processed to production in a timely manner.
- Coordinated with the SQE's in assisting with improvements for supplier concerns by offering solutions for better packaging to prevent transit damage and better quality of product.
Warehouse Technician
Liebherr Mining
01.2017 - 01.2019
- Worked with team members to achieve daily targets and maintain a high lever of productivity.
- Recorded and reported shortages and damages and inspected product condition to verify accuracy of received inventory while also rejecting damage shipments and corresponding with shippers to rectify issues.
- Managed inbound deliveries efficiently by coordination with suppliers and transportation providers as needed.
- Handled day-to day receiving overseeing more than 15 coworkers within the department to ensure daily operations are met.
Warehouse Technician
Liebherr Construction
01.2015 - 01.2017
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Supported efficient loading and unloading of trucks, ensuring timely delivery of material to stock.
- Used forklifts and pallet jacks to relocate product.
- Participated in physical inventory audits and reconciled warehouse discrepancies.
Material Handler
Canon Virginia
01.2011 - 01.2015
- Facilitated operations, coordinating with various departments such as External logistics and Quality Assurance to fulfill material requests promptly.
- Visually inspected quality of toner products appearance looking for any cracks, chips, or damage to the plastic casing.
- Inspected HP printers, focusing on cartridge authenticity, physical condition (no debris, scratches, or damage).
- Performs transactions in Oracle such as inventory adjustments and order transfers.
- Prepared work orders, bills of lading, and shipping orders to efficiently route nonconforming cartridges and printers back to supplier.
- Performed cycle counts and inventory control to accurately track product levels.
- Supported production goals, ensuring that all necessary materials are available when needed.
- Cooperated daily with management to accomplish daily agendas.
Material Handler
Production Support Systems
01.2008 - 01.2011
- Coordinated logistics with freight forwarders, couriers and other carriers for movement of goods in most cost effective method
- Responded and updated orders via email and phone
- Create shipping documents including BOL shipping labels, and other vital documents as well while also providing weekly reports to management
- Inspected and unloaded incoming shipments, observed document shortages, refused bad items, and informed the shipper to replace damaged items and correct shortages
Customer Service Representative
Verizon
01.2007 - 01.2008
- Handled inbound collection calls, routed calls to the correct departments, and resolved customer service issues regarding credit and financing issues.
- Responsible for collecting and negotiating payment arrangements on accounts that were 30 to 260 days past due, adhering to rules and regulations
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
Education
Mechanical Engineering -
Bethune-Cookman University
Daytona Beach, FloridaBusiness Administration -
Saint Augustine's University
Raleigh, North CarolinaSkills
- Microsoft Office
- LN/Wamas
- Continuous Improvement
- Leadership
- Communication
- Analytical Thinking
Timeline
Quality Assurance Supervisor
Liebherr Mining
06.2025 - Current
Receiving Lead
Liebherr Mining
01.2022 - 06.2025
Receiving Specialist
Liebherr Mining
01.2019 - 01.2022
Warehouse Technician
Liebherr Mining
01.2017 - 01.2019
Warehouse Technician
Liebherr Construction
01.2015 - 01.2017
Material Handler
Canon Virginia
01.2011 - 01.2015
Material Handler
Production Support Systems
01.2008 - 01.2011
Customer Service Representative
Verizon
01.2007 - 01.2008
Mechanical Engineering -
Bethune-Cookman University
Business Administration -
Saint Augustine's University