Keon Roberson
Pearland,TX
Summary
Dedicated bartender & customer service professional with knowledge of service delivery and proven multitasking abilities. Extremely committed to maintaining professional relationships to increase profitability and drive business results while understanding the customer needs with empathy.
Overview
8
8
years of professional experience
Work History
AT&T Business Sales Representative
Advantage Resourcing
07.2023 - Current
- Managing a wide variety of business customers by providing exceptional customer service by addressing the customers issues with empathy and providing a solution to resolve the concerns of the customer
- Increased sales revenue by building strong relationships with clients and identifying their business needs.
- Optimized sales strategies by staying informed on the latest industry developments and adjusting approach accordingly.
- Achieved high customer satisfaction ratings with timely follow-up on inquiries, resolving issues, and providing exceptional service.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Recorded accurate and efficient records in customer database.
- Consulted with businesses to supply accurate product and service information.
- Increased referral business by cultivating meaningful connections with satisfied clients who were willing to recommend company services to others.
Lead Bartender & Supervisor
The Honey Hole Bistro & Bar
02.2023 - 05.2023
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Consulted with managers to organize special events and promotions.
Bartender & Server
Pappadeaux’s Seafood Kitchen
01.2020 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender & Server
Bombshells Restaurant And Bar
02.2018 - 12.2020
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
Cashier
Torchy's Tacos
08.2016 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, credit cards, and gift card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintaining a clean and tidy work area and stocking and rotating merchandise
Education
Bachelor of Science -
Texas Southern University
Houston, TX01.2026
Bachelor of Science -
Texas State University
San Marcos, TX12.2018
Skills
- Positive attitude, self-motivated, goal oriented
- Strong ethics
- Proficient computer word processing and spreadsheets
- Excellent communication skills and customer service
- Exceptional organization and time management
- Ability to work independently or as a team member
- Solid critical thinking
- Has a great memory
- Very punctual
- Clean and attentive to details
- Hard worker and efficient with problems
- Ability to learn fast and adapt, also performs well under pressure
- Sales and marketing
- Deep personal commitment to quality workmanship, loyalty, and integrity
- Strong multitasking
Timeline
AT&T Business Sales Representative
Advantage Resourcing
07.2023 - Current
Lead Bartender & Supervisor
The Honey Hole Bistro & Bar
02.2023 - 05.2023
Bartender & Server
Pappadeaux’s Seafood Kitchen
01.2020 - 01.2023
Bartender & Server
Bombshells Restaurant And Bar
02.2018 - 12.2020
Cashier
Torchy's Tacos
08.2016 - 08.2017
Bachelor of Science -
Texas Southern University
Bachelor of Science -
Texas State University
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