Keona Jones
Canton,MS
Summary
Obtain a challenging and rewarding position with a progressive company where my skills and abilities can be utilized to become an asset to the company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bank Teller
Fsnb
09.2022 - Current
- Provide excellent customer service to enhance client satisfaction.
- Handle daily financial transactions.
- Educate customers on system functionalities, form completion, and service access using platforms like their mobile app.
Sales/Technical Support Representative
Continuum
04.2021 - 07.2022
- Resolved customer inquiries by addressing billing disputes, product information, and service-related concerns, resulting in effective complaint resolution and billing adjustments.
- Managed simultaneous customer chat interactions (1-2) at a time, ensuring efficiency and maintaining prompt email response times.
- Enhanced sales by offering informed product recommendations and effectively upselling additional items to customers.
- Remote
Customer Service Sales Rep
Quik Fill
04.2017 - 03.2021
- Oversees the operation of a retail establishment, plan and promote the daily schedule of employees and the business.
- Explains and interprets policies and programs to new hires, using applicable agency policies and procedures.
- Make sure the store is stocked, clean and in proper working order.
- Create and maintain truck orders, and coordinate with and report to senior management in the company.
Education
Diploma -
Pisgah High School
SandhillSkills
- Data Analyst
- Microsoft Office
- Fast Typer
- Organizer
- Active Listening
- Multi-Tasker
- Fast Paced Learner
- Customer Service
- Management
- Patience
- HIPAA Protocol
- Supervisor
- Medical Coding
- Technical Support
Certification
- Honor Roll
- Principals List
- Beta Club
Timeline
Bank Teller
Fsnb
09.2022 - Current
Sales/Technical Support Representative
Continuum
04.2021 - 07.2022
Customer Service Sales Rep
Quik Fill
04.2017 - 03.2021
Diploma -
Pisgah High School