Katherine Polys
Maple Grove,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Bank Teller
Wells Fargo
03.2023 - Current
- Welcomed customers and offered pleasant service during entire transaction
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy and entered transactions into computer and issued customer receipts
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Built and maintained client relationships through quality, personalized interactions in person and over the telephone
- Directed specific questions to appropriate branch personnel
- Maintained confidentiality of bank records and client information
Shift Lead
Caribou Coffee
01.2017 - Current
- Executed 100% of cash and credit transactions and ensured the totals matched the recorded receipt totals
- Conducted employee training in work and safety procedures, or assigned employee training to experienced workers
- Maintained knowledge of the store and inventory to assist customers
- Ensured customer satisfaction with patience and a positive attitude
- Reconciled supplies and equipment parts
- Created work orders as needed
General Manager
Caribou Coffee
01.2020 - 01.2021
- Resolved all customer and employee issues
- Maintained inventory and ordering processes on a weekly basis
- Read and analyzed charts, work orders, production schedules, and other records and reports to determine production requirements
- Maintained operations data, such as time, production, and cost records
- Managed operations including scheduling, shifts
- Achieved and exceeded sales targets set by headquarters
- Conferred with other supervisors to coordinate operations and activities within or between stores
Assistant General Manager
Caribou Coffee
01.2018 - 01.2020
- Developed methods and procedures to increase sales and promote business
- Directed and supervised employees engaged in sales, inventory taking, and reconciling
- Estimated consumer demand and determined the types and amounts of goods to be sold and ordered accordingly
- Instructed staff on how to handle difficult and complicated sales
- Kept records of purchases, sales, and requisitions
- Completed daily cash and credit transactions and ensured any cash transaction was deposited
Education
Bachelor of Science - Computer Science
Augsburg College
Minneapolis, MN05.2017
Skills
- Reliable
- Detail-oriented
- Organization
- Communication
- Personable
- Team Player
- Problem Analyst and Solution
- Focused
- Customer relationship development
- Strong Work Ethic
Timeline
Bank Teller
Wells Fargo
03.2023 - Current
General Manager
Caribou Coffee
01.2020 - 01.2021
Assistant General Manager
Caribou Coffee
01.2018 - 01.2020
Shift Lead
Caribou Coffee
01.2017 - Current
Bachelor of Science - Computer Science
Augsburg College
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