Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Keona Loving

Roseland,VA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Access Associate- Plastic Surgery Clinic

UVA Health
03.2022 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
  • Stayed calm under pressure to and successfully dealt with difficult situations
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
  • Providing excellent customer service by promptly answering patient inquiries
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
  • Provided excellent customer service to patients and medical staff
  • Greeted and assisted patients with check-in procedures
  • Verified patient insurance eligibility and entered patient information into system.

Part-time Relief Staff

YWCA Of Central Virginia
08.2020 - 07.2022
  • Responsible for communicating with domestic violence clients, answering hotline phone calls, and computer data entry
  • Assisting callers with other resources in community or individuals to help aid callers.

Custodial Services Worker 2

UVA Facilities Management
02.2013 - 04.2022
  • Prepared and submitted accident and injury reports
  • Ensure safe environment for about 1,000 UVA students with housekeeping duties such as sweeping, mopping floors, disinfecting surfaces, and remove trash in a timely fashion
  • Responsible for maintaining a dynamic schedule of multiple buildings throughout the week.

Education

High School Diploma -

Nelson County High School
Lovingston, VA

No Degree - Patient Admission Coordinator

Piedmont Virginia Community College
Charlottesville, VA
12.2023

Skills

  • Customer Satisfaction
  • Reliability and Dedication
  • Calm and Effective Under Pressure
  • Punctual and Hardworking
  • Patient Health Information Access
  • Organization and Time Management
  • Patient Contact
  • HIPAA Guidelines
  • Phone and Email Etiquette
  • Reminder Calls
  • Electronic Health Records Systems
  • Patient Flow
  • Patient Identification
  • Patient Rights
  • Medical Terminology
  • Word Processing
  • Problem-Solving

Accomplishments

I recently have been working with leadership in developing a No Tolerance Policy regarding racism in the clinical setting.

Certification

  • Communication Foundations (LinkedIn), March 2018
  • Customer Service Foundations (LinkedIn), July 2017
  • Essential Work Skills (UVA HR), November 2016

Timeline

Access Associate- Plastic Surgery Clinic

UVA Health
03.2022 - Current

Part-time Relief Staff

YWCA Of Central Virginia
08.2020 - 07.2022

Custodial Services Worker 2

UVA Facilities Management
02.2013 - 04.2022

High School Diploma -

Nelson County High School

No Degree - Patient Admission Coordinator

Piedmont Virginia Community College

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Keona Loving