Cynthia Caulfield
Delray Beach,FL
Summary
Highly organized experienced Administrative Professional with exceptional customer service skills seeks full time customer service position in the medical field, or within the travel industry.
Overview
2027
2027
years of professional experience
Work History
Sr. Clinical Secretary/Scheduler - Plastic Surgery Clinic
DARTMOUTH HITCHCOCK MEDICAL CENTER
Lebanon, NH
- Schedule patient surgeries for various Plastic Surgeons and Section Chief.
- Coordinate, maintain and update surgeon clinic schedules and outlook calendars.
- Assist patients with insurance approvals and billing inquiries.
- Complete databases for pre-operative research surveys.
Master Scheduler/Operating Room - Perioperative Services
DELRAY MEDICAL CENTER
Delray Beach, FL
01.2018 - Current
- Schedules clinical procedures in Operating Room to promote high quality clinical care, including scheduling the correct procedure, site and supplies.
- Works with Hospital Directors, chief nursing officer and other hospital leaders to manage block time.
- Communicates patient needs and resource requirements to ensure appropriate resources are available.
- Manages any conflict and issues that occur between physician office and hospital.
- Promotes positive co-worker relationships through team work and cooperation.
- Identifies and recommends changes that maximize customer service and quality within the hospital.
Master Scheduler/Operating Room - Perioperative Services
DARTMOUTH HITCHCOCK MEDICAL CENTER
Lebanon, NH
01.2008 - 01.2018
- Coordinate and control the flow of scheduled surgeries for 26 operating rooms in Trauma I Medical Facility.
- Work with Operating Room Surgical schedulers ensuring conflicts are resolved day of surgery.
- Facilitate equipment/staffing needs for weekly surgeries.
- Schedule daily trauma/emergent surgeries in operating room.
- Maintain database and create reports to the Director of Perioperative Services.
Front Desk Manager
THE QUECHEE INN AT MARSHLAND FARM
Quechee, VT
01.2006 - 01.2008
- Managed all Front Desk reservationists employees.
- Responsible for the oversight of all front desk operations.
- Assisted with interviewing, hiring, onboarding and of staff.
- Managed monthly/annual budget for front desk.
Hospitality and Travel Coordinator
WORLD TRIATHLON CORPORATION
Tarpon Springs, FL
01.2001 - 01.2006
- Created and implemented VIP accommodations and travel packages.
- Managed travel arrangements for NBC and International television crews.
- Managed VIP Suite for 700 attendees to Ironman World Championship in Kona, Hawaii.
- Assisted management in strengthening Ironman brand.
- (Ironman Corporate Office)
Education
High School Diploma -
Lynnfield High School
Lynnfield, MASkills
- Marketing
- Business-to-business sales
- Detail oriented, multi-tasking
- Personalized Customer Service
- Time management
- Microsoft Word, Excel, Outlook, PowerPoint, Epic Program
- Medical Terminology; BLS certified
Timeline
Master Scheduler/Operating Room - Perioperative Services
DELRAY MEDICAL CENTER
01.2018 - Current
Master Scheduler/Operating Room - Perioperative Services
DARTMOUTH HITCHCOCK MEDICAL CENTER
01.2008 - 01.2018
Front Desk Manager
THE QUECHEE INN AT MARSHLAND FARM
01.2006 - 01.2008
Hospitality and Travel Coordinator
WORLD TRIATHLON CORPORATION
01.2001 - 01.2006
Sr. Clinical Secretary/Scheduler - Plastic Surgery Clinic
DARTMOUTH HITCHCOCK MEDICAL CENTER
High School Diploma -
Lynnfield High School