Akisha Shelton
Fairfield,OH
Summary
Ambitious Certified Ophthalmic Assistant with over 16 yrs of experience in handling both clinical and administrative end of facility work in an Ophthalmology clinic. Hardworking, reliable employee who exemplifies team work, accountability and excellence daily. Devoted to giving every patient a positive and memorable experience. Eager to expand my career and take on new challenges, competencies and contribute tireless work ethic to advance St.Elizabeth's Ophthalmology Department.
Overview
17
17
years of professional experience
Work History
Sr. Clinical Service Specialist / Surgery Scheduler
UC Health
West Chester, Ohio
08.2020 - Current
- Provide exceptional customer service during every patient encounter, in person or on the phone
- Display professional attitude, greeting patients promptly and with a smile during registration and check-out
- Triage and transcribe calls, prioritize, and schedule patients' appointments for providers according to the urgency of need
- Schedule all surgical procedures for Retina, Glaucoma, Neuro, and Plastic surgeries
- Secured all appropriate clinical and insurance obtaining pre-certifications and preauthorizations for procedures and medications, appointments/orders
- Review inventory levels, check medication and office supplies
- Place orders and restock supplies to meet forecasted needs for the office
- Collect end of the day reports and make deposits
- Assist Ophthalmic tech with patient work ups as needed
- Software Epic and Excel.
Certified Ophthalmic Assistant
UC Health
Cincinnati, Ohio
03.2017 - 08.2020
- Teched for Ocular oncology, Cataract, Glaucoma, Retina, Cornea, and Plastic clinics
- Prepped patients for exams by checking vitals, recording medical and ocular history, chief complaint, measuring visual acuity, confrontational visual field, motility, pupil checks, testing interocular pressure and administering anesthetic and dilation eye drops
- Performed various diagnostic testing such as OPTOS, Macular and Retinal Nerve Fiber Layer OCT's, Auto and Manuel Refraction, IOL measurements, Fluorescein Angiograms, Topography and A and B-scans
- Assisted Surgeons in Injection and YAG laser clinic by administering anesthetic eye drops and documenting procedure
- Maintained strict compliance with OSHA standards and regulations during sterilization process
- Software Epic and Excel.
Certified Ophthalmic Assistant
Cincinnati Eye Institute
Blue Ash, Ohio
04.2007 - 03.2017
- Teched Retina, Cornea and Plastic clinic
- Prepped patients for exams by checking vitals, recording medical and ocular history, chief complaint, measuring visual acuity, confrontational visual field, motility, pupil checks, testing interocular pressure and administering anesthetic and dilation eye drops
- Performed various diagnostic testing such as OPTOS, Macular OCT's, and Fluorescein Angiograms
- Assisted Surgeons in Injection clinic by administering anesthetic eye drops and documenting procedure
- Blinded Visual Acuity examiner for studies
- Maintained strict compliance with OSHA standards and regulations during sterilization process
- Software Epic and Excel.
Certified Ophthalmic Assistant
St.Elizabeth Physicians
Covington, KY
10.2022 - present
- Greet patients demonstrating excellent customer service skills when interacting with patients or their families in person or over the phone. Lead patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Performed ophthalmic diagnostic testing, including visual acuity, auto and manual refraction, color vision, pachy, depth perception testing, Pentacan, Lens star, Optos , VF and OCT.
- Assisted the doctor in preparing and during in office procedures by setting up sterile tray with sterilized instruments and handed instruments and medication as needed.
- Performed administrative duties such as answering phones, taking messages, scheduling appointments, sending prescriptions to pharmacies, managed prior authorizations and scheduled surgeries.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
- Transferred knowledge by training ophthalmic assistants and always assist team members where needed to help provide excellent patient satisfaction.
Education
Certified Ophthalmic Assistant
JCAHPO
Skills
- Ophthalmology testing
- Surgery Scheduling
- Patient Care
- Refractometry
- HIPAA Compliance
Timeline
Certified Ophthalmic Assistant
St.Elizabeth Physicians
10.2022 - present
Sr. Clinical Service Specialist / Surgery Scheduler
UC Health
08.2020 - Current
Certified Ophthalmic Assistant
UC Health
03.2017 - 08.2020
Certified Ophthalmic Assistant
Cincinnati Eye Institute
04.2007 - 03.2017
Certified Ophthalmic Assistant
JCAHPO