Jayna Reynolds
Phoenix,AZ
Summary
Experienced healthcare professional with several years as an Organized Patient Service Representative. Proficient in patient advocacy and education, dedicated to ensuring efficiency. Capable of effectively coordinating busy offices and maintaining a composed and professional demeanor during high-pressure situations.
Overview
1
1
year of professional experience
Work History
Medical Scheduler
Banner Health
12.2022 - Current
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Patient Service Representative
Nationwide Vision
02.2022 - 11.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08.2020
Skills
- Claim Forms
- Certified Medical Administrative Specialist
- CPT Coding
- EMR Systems
- Schedule Management
- Diagnostic Evaluation
- Ophthalmology Testing
Timeline
Medical Scheduler
Banner Health
12.2022 - Current
Patient Service Representative
Nationwide Vision
02.2022 - 11.2022
High School Diploma -
Penn Foster Career School
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