Yannira Desena Guerra

Oversaw guest check-ins and check-outs.

Responded to customer inquiries via phone and email.

Handled reservations using OpenTable system.

Ensured all guests were promptly seated.

Processed take-out orders accurately.

Handled incoming phone inquiries and responded to emails.

• Was in charge of cleaning, sterilizing, and maintaining all surgical equipment, as well as maintaining examination rooms
• Educated patients and their families on proper discharge procedures
• Counseled patients on ophthalmic medications, bandages, and contact lenses
• Collaborated effectively with patients, staff, and manufacturer representatives to complete office and patient-related tasks on a daily basis
• Accurately perform technical work-ups, motility evaluation, visual acuity, pupillary function tests, visual field testing, corneal topography, optic nerve and retinal scanning, Fundus Photo, Stereo Photos, OCT testing, RNFL testing, Anterior Segment, pachymetry, Optos Plus photos and other ophthalmic testing as needed
• Taking patient medical histories
• Instructing patients about medications, tests, and procedures
• Eyefinity EHR Software

• Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
• Was frequently complimented by customers for going above and beyond my normal responsibilities
• Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
• Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
• Took credit card, cash, and gift certificate payments and gave cash transactions change
• Provided excellent service by creating a warm and welcoming environment
• Trained new employees at various stations throughout the store and devised a more efficient means of communication between cooks and servers

• Used nonverbal communication to provide comfort, encouragement, and positive reinforcement to children
• Had a one-on-one meeting with an autistic student who was following a personalized behavioral plan
• Worked with the teacher to create a customized classroom environment that met the needs of the students
• Assisted students by providing specialized accommodations, extra help, and educational assessments
• Provided effective and differentiated classroom instruction to a diverse group of students who were developmentally challenged
• Taught basic concepts like the alphabet, shapes, and color recognition to small groups of students
• Worked with an autistic student in his or her home using a behavioral plan that was tailored to his or her needs