Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Keona Pendleton

Montgomery

Summary

Detail-oriented professional with extensive experience in customer service and data management. Demonstrated success in efficiently resolving inquiries, resulting in high customer satisfaction and data integrity. Proficient in administrative tasks and office operations, ensuring smooth workflow and effective support.

Overview

10
10
years of professional experience

Work History

Tech Support

H&r Block
Houston
12.2024 - 07.2025
  • Managed customer inquiries via phone and email, ensuring high satisfaction levels.
  • Resolved issues promptly to enhance overall customer experience.
  • Utilized CRM software for tracking interactions and gathering feedback.
  • Provided support over the phone, addressing inquiries and resolving concerns efficiently.
  • Verified the accuracy of data entry into the company database system to maintain integrity.
  • Answered incoming calls rapidly, delivering accurate product and service information.

Team Member

Walmart
Montgomery
12.2022 - 07.2024
  • Processed cash and check deposits efficiently for customers at money center.
  • Assisted customers with transactions, including check cashing, bill payments, and money orders.
  • Collaborated with team members to resolve customer issues promptly.
  • Ensured compliance with financial regulations during all transactions.

Office Administrative Assistant

Halcyon Healthcare
Montgomery
07.2015 - 07.2015
  • Maintained organized filing systems for patient records and administrative documents.
  • Utilized office software to create documents, presentations, and spreadsheets efficiently.
  • Ensured confidentiality of sensitive data in compliance with company policies.
  • Prepared various documents, including correspondence and reports, using Microsoft Office applications.
  • Assisted clients with daily living activities and personal hygiene requirements.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
05-2023

Some College (No Degree) - Medical Admin .Assistance

Bryant & Stratton College
NY

Skills

  • Document preparation
  • Customer support and relations
  • Office administration
  • Data entry
  • Effective communication

Accomplishments

  • Dean List

References

References available upon request.

Timeline

Tech Support

H&r Block
12.2024 - 07.2025

Team Member

Walmart
12.2022 - 07.2024

Office Administrative Assistant

Halcyon Healthcare
07.2015 - 07.2015

High School Diploma -

Penn Foster Career School

Some College (No Degree) - Medical Admin .Assistance

Bryant & Stratton College

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