Elena Ornelas
Houston
Summary
Dynamic Tax Preparer with H&R Block, recognized for enhancing client satisfaction through meticulous tax return preparation and exceptional client communication. Proven ability to analyze complex financial records while maintaining confidentiality and compliance with tax laws. Skilled in relationship building, ensuring clients receive timely updates and optimal filing options.
Overview
10
10
years of professional experience
Work History
Tax Preparer
H&R Block
01.2015 - 04.2025
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Maintained compliance by adhering to current tax laws and regulations.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
Education
GED -
Gulf Coast Community Services Association
Houston, TX05-1999
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- Tax return preparation
- Client communication
- Relationship building
Timeline
Tax Preparer
H&R Block
01.2015 - 04.2025
GED -
Gulf Coast Community Services Association
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