Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Certification
Timeline
Generic

Keona White

Mansfield,Tx

Summary

Experienced in coordinating medical services and ensuring seamless patient care transitions. Leveraging effective communication and organizational skills to efficiently manage patient needs and workflows. Deep understanding of healthcare regulations and best practices in medical service coordination. Adept at navigating complex healthcare systems to deliver high-quality care. Commitment to providing exceptional patient experiences and attention to detail. Capable of streamlining processes and optimizing the delivery of healthcare services.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Services Coordinator

Wipro Technologies
01.2024 - Current
  • Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
  • Assisted in the development of performance improvement initiatives, resulting in higher quality healthcare services .
  • Conducted regular audits of patient files for compliance with regulatory requirements, ensuring prompt resolution of any discrepancies identified during the review
  • Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction.

Warehouse Floor Tech

Metro Industrial Services
09.2021 - 04.2022
  • Maintained cleanliness of warehouse floors.

Pressure Washer

Six Flags, Inc.
08.2020 - 07.2021
  • Entered park post-closing to perform landscaping duties.
  • Maintained cleanliness of restrooms.

Customer Service Representative

Continuum Global Solutions
09.2019 - 07.2021
  • Oversaw processing of claims and benefits.

Contact Center Agent

COOP Financial Services
02.2018 - 09.2019
  • Strong and effective written and verbal skills
  • Answering Inbound calls to provide account increases and verbal skills, Efficient in Excel balances, Word, and Powerpoint
  • Activating cards and blocking fraudulent claims, filing disputes, Typing 50 wpm, Data entry
  • Token activation and online banking support

Host, Customer

Razzoo's Cajun Cafe
04.2015 - 02.2018
  • Answered calls to provide waiting times, took orders, and organized parties and function events
  • Cleaned and put together seating arrangements for various party sizes
  • Help problem solve with customers to provide an excellent experience

Cashier/Customer Service

Whataburger
10.2014 - 03.2015
  • Greeting all customers and providing excellent customer service
  • Giving out orders efficient and helping fulfill customers needs
  • Taking different methods of payment

Education

Diploma -

Georgetown Highschool
Georgetown, SC
06.2014

Skills

  • Data Entry
  • Typing
  • Host/Hostess
  • Cold Calling
  • Telemarketing
  • Upselling
  • Microsoft Powerpoint
  • Sales
  • Floor Care
  • Buffing
  • Custodial Experience
  • Commercial Cleaning
  • Landscape Maintenance
  • Auditing
  • Investigation
  • Appointment Scheduling
  • Benefits and Claims
  • Excel

Assessments

  • Customer Focus & Orientation, Highly Proficient, 02/20
  • Call center customer service, Familiar, 02/20
  • Attention to detail, Expert, 02/20

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Certification

  • Code of conduct
  • Health Care Fraud, Waste and Abuse
  • Information Privacy and Security New hire
  • HIPAA
  • Data Privacy
  • Anti-Corruption

Timeline

Medical Services Coordinator

Wipro Technologies
01.2024 - Current

Warehouse Floor Tech

Metro Industrial Services
09.2021 - 04.2022

Pressure Washer

Six Flags, Inc.
08.2020 - 07.2021

Customer Service Representative

Continuum Global Solutions
09.2019 - 07.2021

Contact Center Agent

COOP Financial Services
02.2018 - 09.2019

Host, Customer

Razzoo's Cajun Cafe
04.2015 - 02.2018

Cashier/Customer Service

Whataburger
10.2014 - 03.2015

Diploma -

Georgetown Highschool

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Keona White