Pariana Graham
Cahokia Heights,IL
Summary
Dedicated professional with a diverse background in healthcare, customer service, and emergency medical services. Adept at providing excellent patient care, handling high-volume call center responsibilities, and multitasking in a fast-paced environment. Committed to delivering exceptional service and leveraging strong problem-solving skills.
Professional in patient care with solid experience and strong focus on team collaboration and achieving results. Skilled in providing compassionate support, monitoring vital signs, and assisting with daily living activities. Known for reliability, adaptability, and effectively responding to changing needs in fast-paced healthcare environments.
Overview
13
13
years of professional experience
Work History
Patient Care Assistant
Mercy South Hospital
01.2019 - Current
- Provided compassionate and attentive care to patients, assisting with daily living activities and monitoring vital signs
- Collaborated with healthcare teams to ensure seamless patient care and positive outcomes
- Maintained accurate patient records and documentation in compliance with hospital policies and procedures
Call Center Representative
Spectrum
01.2020 - 09.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Assistant General Manager
Taco Bell
01.2013 - 01.2019
- Oversaw daily operations, including inventory management, staff scheduling, and customer service
- Handled high-volume call center responsibilities, addressing customer inquiries and resolving complaints
- Trained and supervised a team of customer service representatives to deliver exceptional service
Pharmacy Technician Intern
Walgreens
01.2012 - 01.2013
- Assisted licensed pharmacists in the preparation and distribution of medications
- Maintained accurate inventory and records, ensuring compliance with regulatory requirements
- Provided friendly and knowledgeable customer service to patients
Education
Associate of Applied Science -
St. Louis College of Health Careers
St. Louis, MOPharmacy Technician Certificate -
St. Louis College of Health Careers
St. Louis, MOHigh School Diploma -
Cahokia Senior High School
Cahokia, ILEMT Certification -
Southwestern Illinois College (SWIC)
Belleville, ILSkills
- Customer service
- Call center operations
- Healthcare procedures
- Pharmacy procedures
- Emergency medical response
- Patient care
- Multitasking
- Problem-solving
- Attention to detail
- Communication
- Interpersonal abilities
Timeline
Call Center Representative
Spectrum
01.2020 - 09.2023
Patient Care Assistant
Mercy South Hospital
01.2019 - Current
Assistant General Manager
Taco Bell
01.2013 - 01.2019
Pharmacy Technician Intern
Walgreens
01.2012 - 01.2013
Pharmacy Technician Certificate -
St. Louis College of Health Careers
High School Diploma -
Cahokia Senior High School
EMT Certification -
Southwestern Illinois College (SWIC)
Associate of Applied Science -
St. Louis College of Health Careers
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