Keondra Becton

Best Buy Health & Urgent Response Services provides a 24/7 medical alert system that connects customers to live Urgent Response Agents through Lively devices at the press of a button. Agents deliver immediate assistance ranging from emergency response and nurse support to ride scheduling and service coordination. Responsibilities include providing detailed information about products and services, answering customer inquiries, troubleshooting and resolving device or service issues, and professionally addressing customer complaints. The role emphasizes a customer-first approach, quick and effective service delivery, strong customer service management, and strict adherence to data security standards. Agents also handle billing inquiries by understanding customer situations, offering payment plan options, resolving disputes, and collecting payments while maintaining a high level of empathy and professionalism.

Provide direct supervision and support to caregiving staff to ensure high-quality, compassionate patient care. Coordinate daily staffing schedules, assignments, and shift coverage while maintaining compliance with care plans, safety standards, and organizational policies. Monitor staff performance, provide coaching, and assist with training and onboarding of new caregivers. Serve as a primary point of contact for patients, families, and healthcare professionals to address concerns, provide updates, and resolve issues. Respond to urgent situations, escalate concerns appropriately, and ensure accurate documentation, incident reporting, and staff records in accordance with HIPAA guidelines. Promote a positive, professional work environment while prioritizing patient safety, quality of care, and overall patient satisfaction.

Provide compassionate, hands-on care to patients and residents while supporting their daily physical and emotional needs. Assist with activities of daily living, including bathing, dressing, grooming, toileting, and mobility. Monitor and document patient conditions, vital signs, food and fluid intake, and report any changes to the healthcare team.

Supervise daily floor operations and care staff to ensure safe, efficient, and compassionate patient care. Assign duties, monitor performance, address concerns, and respond to urgent situations while maintaining accurate documentation and compliance with care plans and safety standards.

Serve as the primary point of contact for staff, patients, and families to address concerns, resolve issues, and communicate updates. Assist with staff training, onboarding, and mentoring while promoting teamwork and professionalism. Respond promptly to emergencies, escalate clinical concerns appropriately, complete incident reports, and ensure accurate documentation.