Keondra Johnson
Spring,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Substitute Teacher, PreK–12
Kelly Education
Houston, TX
01.2022 - 11.2025
- Provided structured and safe learning environments following school safety protocols.
- Communicated clearly with students, staff, and parents to build trust and positive relationships.
- Supervised students and documented classroom activities accurately.
- Adapted quickly to different classrooms and solved behavioral or instructional challenges.
- Utilized educational technology tools to enhance student engagement and learning.
- Provided feedback to teachers on classroom dynamics and student progress.
Substitute Teacher
Kelly Educational Staffing
Spring, Texas
02.2020 - 11.2022
- Delivered engaging lessons in diverse classroom settings.
- Managed classroom behavior to maintain a positive learning environment.
- Fostered respectful relationships with students, parents, and faculty members.
- Provided notes and reports on school day activities to primary teacher.
Patient Care Assistant
Mirabella Assisted Living
Fort Worth, TX
01.2019 - 01.2022
- Delivered compassionate patient-centered care to elderly residents.
- Monitored resident conditions and reported changes to healthcare staff.
- Maintained clean, safe, and hygienic environments.
- Assisted with meals and dietary requirements.
- Assisted residents with daily living activities and personal care needs.
- Communicated effectively with residents, families, and healthcare team members.
Customer Service Representative
ACE Cash Express Inc.
Fort Worth, Texas
03.2018 - 07.2020
- Resolved customer inquiries using CRM software and communication tools.
- Managed high-volume calls while maintaining a positive customer experience.
- Collaborated with team members to improve service delivery processes.
- Documented customer interactions accurately in the database for future reference.
- Handled escalated issues with professionalism and effective problem-solving skills.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Childcare Associate
Child Care Careers Services Preschool
Irving, TX
08.2018 - 09.2019
- Supervised daily activities for preschool children in a safe environment.
- Planned and implemented age-appropriate educational programs and activities.
- Communicated effectively with parents about children's progress and needs.
- Managed classroom behavior using positive reinforcement techniques.
- Maintained cleanliness and organization of classroom materials and supplies.
- Organized educational activities such as arts and crafts, music, reading, science experiments and outdoor play.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Education
High School Diploma - Honors
Everman High School
Everman, TXCPR/AED -
First Aide
Skills
- Detail-Oriented Documentation
- Trustworthy
- Customer Service & Communication
- Problem Solving
- Responsible & Reliable
- Time Management
- Safety & Quality Compliance
- CPR / First Aid
- Team Collaboration
- Behavioral interventions
- Conflict resolution
- Time management
Timeline
Substitute Teacher, PreK–12
Kelly Education
01.2022 - 11.2025
Substitute Teacher
Kelly Educational Staffing
02.2020 - 11.2022
Patient Care Assistant
Mirabella Assisted Living
01.2019 - 01.2022
Childcare Associate
Child Care Careers Services Preschool
08.2018 - 09.2019
Customer Service Representative
ACE Cash Express Inc.
03.2018 - 07.2020
High School Diploma - Honors
Everman High School
CPR/AED -
First Aide