Keondra Roberson
Meridian,MS
Summary
Proven Customer Service Specialist, adept in critical thinking and problem resolution, significantly enhanced customer loyalty at Iqor Holdings US. Skilled in active listening and computer proficiency, I excel in high-pressure environments, achieving notable customer satisfaction. My collaborative approach and technical support expertise drive positive outcomes and sales growth, reflecting a commitment to excellence and continuous improvement.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Iqor Holdings US
Meridian, MS
08.2024 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Host
Walmart
Meridian, MS
10.2023 - 07.2024
- Conducted bag checks at entrances and exits to prevent theft and maintain a secure shopping environment.
- Managed access control for employees entering restricted areas, preventing unauthorized access that could compromise company assets.
- Kept entryways clean, neat and free of hazards such as excess water.
- Backed up cashiers during busy periods and breaks.
- Supported new hires during their training period, helping them develop essential skills for success in the role of Customer Host.
- Processed returns promptly, ensuring customer satisfaction while adhering to company policies.
- Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
- Collaborated with team members to achieve daily sales goals by actively engaging with customers and promoting products.
- Greeted incoming customers and provided directions to different store locations.
- Worked diligently toward exceeding daily, weekly, and monthly sales targets, contributing to the overall success of the store.
- Played an active role in loss prevention efforts by monitoring suspicious activity and reporting incidents to management as needed.
Caregiver
Brookdale Assisted Living
Meridian, MS
09.2023 - 10.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Education
High School Diploma -
Meridian High School
Meridian, MS05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Technical support
- Multi-line phone talent
- Product and service solutions
Timeline
Customer Service Representative
Iqor Holdings US
08.2024 - 01.2025
Customer Host
Walmart
10.2023 - 07.2024
Caregiver
Brookdale Assisted Living
09.2023 - 10.2023
High School Diploma -
Meridian High School