Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEONDRA WASHINGTON

Baton Rouge,LA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Foundever
01.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Fulfillment Associate

Amazon
10.2021 - 07.2024
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Followed orders precisely for correct items, sizes and quantities.

Customer Service Representative

Circle K
09.2017 - 10.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed challenging customer interactions by delivering timely solutions aligned with business objectives.
  • Responded to customer requests for products, services, and company information.

Education

Administration Assistant

Penn Foster Career School
Baton Rouge, LA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Payment processing
  • Live chat support
  • Service upselling

Timeline

Customer Service Representative

Foundever
01.2025 - Current

Fulfillment Associate

Amazon
10.2021 - 07.2024

Customer Service Representative

Circle K
09.2017 - 10.2021

Administration Assistant

Penn Foster Career School
KEONDRA WASHINGTON