Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Keondre Davis

Denton

Summary

Highly motivated and detail-oriented professional with strong communication and problem-solving skills. Experienced in collaborating with cross-functional teams to achieve project goals. Proven ability to adapt to fast-paced environments and deliver high-quality results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Ramp Operator

Amazon Air KAFW
06.2022 - 05.2023


  • Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
  • Guided aircraft into and out of parking positions using hand signals.
  • Connected electrical power unit and hoses to aircraft.
  • Maintained accurate documentation of performed work and completed tasks.
  • Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Checked cargo and baggage for security to meet TSA regulations.

Customer Service Representative

Integrity Retail Solution
05.2020 - 03.2022
  • Managed Incoming calls and customer services inquiries.
  • Identified and assessed customer needs to increase KPI metrics.
  • Maintained customers relationships by handling questions and concerned with professionalism and promptness.
  • Resolve customer complaints, managing database records, drafting status reports on customer service issues.
  • Data entry and research required to troubleshoot customer problems.

Cook

Applebee's Neighborhood Grill & Bar
10.2019 - 03.2020
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.

Service and Food Champion

Taco Bell
03.2019 - 10.2019
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

High School Diploma -

Denton High School
Denton, TX
05.2018

Skills

  • Critical Thinking
  • Attentive to Detail
  • Calm and Professional Under Pressure
  • Ability to be able to Multi-task
  • Effective Listening Skills
  • Data Entry
  • Basic Computing and Application skills
  • Sorting and Labeling
  • Loading and Unloading
  • Customer Service
  • Radio Etiquette
  • Team Leadership
  • Data Analytics

Certification

Top Gun Security services - Level II unarmed License

Timeline

Ramp Operator

Amazon Air KAFW
06.2022 - 05.2023

Customer Service Representative

Integrity Retail Solution
05.2020 - 03.2022

Cook

Applebee's Neighborhood Grill & Bar
10.2019 - 03.2020

Service and Food Champion

Taco Bell
03.2019 - 10.2019

High School Diploma -

Denton High School

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Keondre Davis