Summary
Overview
Work History
Education
Skills
Timeline
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Keondre Davis

Denton,TX

Summary

Highly motivated and detail-oriented professional with strong communication and problem-solving skills. Experienced in collaborating with cross-functional teams to achieve project goals. Proven ability to adapt to fast-paced environments and deliver high-quality results.

Overview

4
4
years of professional experience

Work History

Ramp Operator

Amazon Air KAFW
06.2022 - 02.2024
  • Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
  • Guided aircraft into and out of parking positions using hand signals.
  • Connected electrical power unit and hoses to aircraft.
  • Maintained accurate documentation of performed work and completed tasks.
  • Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Checked cargo and baggage for security to meet TSA regulations.

Customer Service Representative

Integrity Retail Solution
05.2020 - 03.2022
  • Managed Incoming calls and customer services inquiries.
  • Identified and assessed customer needs to increase KPI metrics.
  • Maintained customers relationships by handling questions and concerned with professionalism and promptness.
  • Resolve customer complaints, managing database records, drafting status reports on customer service issues.
  • Data entry and research required to troubleshoot customer problems.

Cook

Applebee's Neighborhood Grill & Bar
10.2019 - 03.2020
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.

Education

High School Diploma -

Denton High School
Denton, TX
05.2018

Skills

  • Critical Thinking
  • Attentive to Detail
  • Calm and Professional Under Pressure
  • Ability to be able to Multi-task
  • Effective Listening Skills
  • Data Entry
  • Basic Computing and Application skills
  • Adaptability
  • Time Management
  • Customer Service
  • Team Leadership
  • Data Analytics

Timeline

Ramp Operator

Amazon Air KAFW
06.2022 - 02.2024

Customer Service Representative

Integrity Retail Solution
05.2020 - 03.2022

Cook

Applebee's Neighborhood Grill & Bar
10.2019 - 03.2020

High School Diploma -

Denton High School

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Keondre Davis