Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Ke'Ondre Fain

Tampa,USA

Summary

Results-driven supervisor with expertise in team training, process improvement, and automotive diagnostics. Committed to optimizing workflows and enhancing productivity through effective communication and attention to detail.

Overview

12
12
years of professional experience

Work History

Supervisor

one touch direct
Tampa, Florida
06.2023 - Current
  • Supervised daily operations to ensure efficient workflow and adherence to protocols.
  • Trained and mentored team members on best practices and company policies.
  • Implemented process improvements to enhance productivity and reduce downtime.

Sales Agent/Customer Service

Dail America
Gray, US
03.2023 - 05.2023
  • Sales and customer service agent for Norton LifeLock cyber and identity prevention.
  • Assist customer with enrolling in LifeLock identity prevention answering their questions about the product and benefits of the product

Automotive Technician

Wallace Imports of Johnson City
Johnson City, US
02.2019 - 02.2023
  • Perform basic care and maintenance, including changing oil, checking fluid levels, and rotating tires.
  • Repair or replace worn parts, such as brake pads, wheel bearings, and sensors.
  • Perform repairs to manufacturer and customer specifications.
  • Explain automotive problems and repairs to clients.

Store Manager

Ebony & ivory beauty supply
Johnson City, US
05.2016 - 08.2020
  • Responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively.
  • My duties included motivating sales team, creating business strategies, developing promotional material, and training new staff.

Call Center Agent

Advanced Call Center Technologies, LLC
Johnson City, US
05.2014 - 05.2016
  • Assist customers in enrolling and cancellation of their AT&T uverse, direct-tv services and handling their accounts

Education

Certificate - Automotive technician

Northeast State Community College
Blountville, TN

High School -

Science Hill High School
Johnson City, TN

Skills

  • Team Player
  • Oil Change
  • Tire Service
  • Automotive Repair
  • Service Technician Experience
  • Brake Repair
  • Mechanic Experience
  • Alignment
  • Vehicle Maintenance
  • Mechanical Knowledge
  • Automotive Diagnostics
  • Workflow optimization
  • Team training
  • Process improvement
  • Staff mentoring
  • Conflict resolution
  • Effective communication
  • Decision making
  • Attention to detail
  • Time management
  • Processes and procedures

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Supervisor

one touch direct
06.2023 - Current

Sales Agent/Customer Service

Dail America
03.2023 - 05.2023

Automotive Technician

Wallace Imports of Johnson City
02.2019 - 02.2023

Store Manager

Ebony & ivory beauty supply
05.2016 - 08.2020

Call Center Agent

Advanced Call Center Technologies, LLC
05.2014 - 05.2016

Certificate - Automotive technician

Northeast State Community College

High School -

Science Hill High School
Ke'Ondre Fain