Results-driven supervisor with expertise in team training, process improvement, and automotive diagnostics. Committed to optimizing workflows and enhancing productivity through effective communication and attention to detail.
Overview
12
12
years of professional experience
Work History
Supervisor
one touch direct
Tampa, Florida
06.2023 - Current
Supervised daily operations to ensure efficient workflow and adherence to protocols.
Trained and mentored team members on best practices and company policies.
Implemented process improvements to enhance productivity and reduce downtime.
Sales Agent/Customer Service
Dail America
Gray, US
03.2023 - 05.2023
Sales and customer service agent for Norton LifeLock cyber and identity prevention.
Assist customer with enrolling in LifeLock identity prevention answering their questions about the product and benefits of the product
Automotive Technician
Wallace Imports of Johnson City
Johnson City, US
02.2019 - 02.2023
Perform basic care and maintenance, including changing oil, checking fluid levels, and rotating tires.
Repair or replace worn parts, such as brake pads, wheel bearings, and sensors.
Perform repairs to manufacturer and customer specifications.
Explain automotive problems and repairs to clients.
Store Manager
Ebony & ivory beauty supply
Johnson City, US
05.2016 - 08.2020
Responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively.
My duties included motivating sales team, creating business strategies, developing promotional material, and training new staff.
Call Center Agent
Advanced Call Center Technologies, LLC
Johnson City, US
05.2014 - 05.2016
Assist customers in enrolling and cancellation of their AT&T uverse, direct-tv services and handling their accounts
Education
Certificate - Automotive technician
Northeast State Community College
Blountville, TN
High School -
Science Hill High School
Johnson City, TN
Skills
Team Player
Oil Change
Tire Service
Automotive Repair
Service Technician Experience
Brake Repair
Mechanic Experience
Alignment
Vehicle Maintenance
Mechanical Knowledge
Automotive Diagnostics
Workflow optimization
Team training
Process improvement
Staff mentoring
Conflict resolution
Effective communication
Decision making
Attention to detail
Time management
Processes and procedures
Personal Information
Work Permit: Authorized to work in the US for any employer