Ke’Ondre Fain
Tampa
Summary
Dynamic Supervisor with a proven track record at One Touch Direct, excelling in training and mentoring teams to enhance customer service and operational efficiency. Skilled in conflict resolution and process improvement, I foster a collaborative environment that boosts team morale and productivity, achieving significant reductions in employee turnover.
Overview
3
3
years of professional experience
Work History
Supervisor
One Touch Direct
Tampa, FL
06.2023 - Current
- Oversaw daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored team members on product knowledge and best practices.
- Implemented process improvements that enhanced productivity and reduced errors.
- Analyzed performance metrics to identify trends and optimize operational efficiency.
- Fostered a positive work environment through effective communication and team-building activities.
- Collaborated with management to align operational goals with company objectives.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Education
Associate of Arts -
Northeast State Community College
Blountville, TN05.2020
High School Diploma -
Science Hill High School
Johnson City, TN05.2014
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Team building
- Processes and procedures
- Process monitoring and improvement
- Relationship building
- Policy enforcement
- Conflict resolution
- Expectation setting
- Coaching and mentoring
- Documentation and reporting
- Employee development
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Multitasking
- Time management
- Computer skills
- Effective communication
- Adaptability and flexibility
- Active listening
- Professionalism
- Reliability
- Adaptability
- Self motivation
- Task prioritization
Timeline
Supervisor
One Touch Direct
06.2023 - Current
Associate of Arts -
Northeast State Community College
High School Diploma -
Science Hill High School