Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keondria Ganaway

New Boston,TX

Summary

Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.

Overview

2
2
years of professional experience

Work History

Certified Pharmacy Technician

Walmart
04.2023 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Counted, measured, and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Education

Bachelor of Science - Nursing

Texas A&M University Texarkana
Texarkana, TX
12-2026

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Team collaboration
  • Workflow optimization
  • Patient confidentiality
  • Inventory management
  • Pharmacy law compliance
  • Advanced math skills
  • Insurance verification
  • HIPAA
  • Time management
  • Multitasking and organization
  • Empathy and patience
  • Verbal and written communication
  • Stocking medications

Timeline

Certified Pharmacy Technician

Walmart
04.2023 - Current

Bachelor of Science - Nursing

Texas A&M University Texarkana

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Keondria Ganaway