Keondria Hill
Lakeland,FL
Summary
Dedicated professional with a proven track record at ResultsCx, adept in customer service and efficient problem-solving. Skilled in customer correspondence and maintaining high standards of service, significantly reducing complaints. Excels in fast-paced environments, demonstrating exceptional organizational skills and a goal-oriented approach.
Overview
5
5
years of professional experience
Work History
Call Representative
ResultsCx
12.2023 - 09.2024
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
Warehouse Worker
Walmart Distribution Center
08.2021 - 12.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Seafood Processor
Petersburg Fishiers
06.2019 - 11.2021
- Operated industry-specific machines and equipment, maintaining safety procedures.
- Maintained high quality standards for all processed seafood, ensuring compliance with industry regulations and guidelines.
- Cleaned, scraped, trimmed and filleted various seafood products.
- Ensured accurate inventory management through diligent tracking and documentation of incoming shipments, processed goods, and outgoing orders.
Education
Diploma -
Bartow High School
Bartow, FL06.2020
Skills
- Customer service
- Goal oriented
- Call center customer service
- Customer correspondence
- Packaging and labeling
- Loading and unloading
- Heavy lifting
- Sorting and labeling
- Team collaboration
- Pallet jack handling
- Safety protocols
- Basic mathematics
Languages
English
Full Professional
Timeline
Call Representative
ResultsCx
12.2023 - 09.2024
Warehouse Worker
Walmart Distribution Center
08.2021 - 12.2023
Seafood Processor
Petersburg Fishiers
06.2019 - 11.2021
Diploma -
Bartow High School
Similar Profiles
DREXLER DUMAS LIBORDREXLER DUMAS LIBOR
IT Specialist | Site IT at ResultsCXIT Specialist | Site IT at ResultsCX
Jose NajeraJose Najera
Operations Supervisor at ResultsCXOperations Supervisor at ResultsCX
DELISHIA DISMUTEDELISHIA DISMUTE
Licensed Sales Agent at ResultsCXLicensed Sales Agent at ResultsCX