KEONI KAI
Sacramento,CA
Summary
Compassionate and detail-oriented Phlebotomy Technician (CPT) with a proven background in high-stakes customer success and operational leadership. Excelled as top of class with extensive hands-on externship experience, proficient skills in a variety of draw methods across diverse patient populations. Leverages 4+ years of managing high-volume operations—ensuring strict compliance, optimizing processes, and leading teams—to deliver efficient, empathetic, and precise patient care in fast-paced clinical environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ON-SITE PROPERTY MANAGER
Windermere Signature Real Estate
02.2025 - 10.2025
- Serve as the principal liaison between tenants and owners, resolving maintenance issues and enforcing HUD/fair-housing regulations with a 100% compliance rate.
- Manage the full lease lifecycle, from application screening to renewals, maintaining a 98%+ occupancy rate through targeted digital and direct marketing strategies.
- Administer the vendor network by negotiating contracts and auditing performance, optimizing service quality, and reducing operational costs by 10%.
ON-SITE ASSISTANT PROPERTY DIRECTOR
FPI Property Management
11.2023 - 11.2024
- Managed multi-property leasing operations to sustain a 97% occupancy rate through targeted marketing and community engagement.
- Planned, directed, coordinated and executed on-site resident events—overseeing vendors, budgets, and promotions—while negotiating and administering vendor contracts, auditing work orders for quality and cost-effectiveness.
- Promoted from Multi-Site Leasing Manager to On-Site Assistant Community Director while retaining oversight of leasing operations across two properties, sustaining a 97% occupancy rate through targeted marketing, community engagement, and strategic resident event planning.
- Managed full on-site operations including leasing, maintenance, and vendor relations for unit turns; conducted tours, facilitated move-ins/move-outs, and served as the primary managerial contact for residents, fostering a secure and communicative community environment.
- Supervised and trained part-time leasing agents across both properties, establishing KPIs and monitoring performance to ensure leasing targets were met, while also coordinating the seamless transition of Cobble Creek into the FPI management portfolio.
ASSISTANT OPERATIONS MANAGER
L&L Hawaiian BBQ
11.2019 - 03.2023
- Directed daily operations for a high-volume restaurant, supervising a team of 10+ employees and managing all cash handling, inventory, and POS reconciliation.
- Boosted team productivity and morale by 25% through targeted motivational techniques and conflict resolution, resulting in enhanced teamwork and service speed.
- Oversaw daily restaurant operations by managing staff, maintaining a clean and welcoming lobby, and ensuring efficient table turnover to optimize guest experience.
- Coordinated large-scale catering events for up to 200 guests, managing vendor logistics and on-site execution while maintaining a 4.7/5 customer satisfaction rating.
VISUAL MERCHANDISING COORDINATOR
Not Too Shabby LLC
04.2022 - 01.2023
- Directed daily visual merchandising operations and led a cross-functional team in executing seasonal floor set resets, ensuring seamless transitions between collections and a 20% increase in sell-through for featured products.
- Spearheaded community networking and event promotions through-out the Folsom community, building key vendor relationships and negotiating favorable terms for materials, which enhanced brand visibility and contributed to a 10% growth in event-driven sales.
- Managed inventory reporting and sales analytics via Shopify, resolving discrepancies and optimizing stock levels to reduce overstock by 15% while ensuring high-demand items were always prominently displayed.
Education
Bachelor of Arts - Interior Design & Architecture
Academy of Art University
San Francisco, CAPhlebotomy Tech. Program
Cal-Regional Roseville Adult School
Roseville, CASkills
- Lab Safety Compliance
- HIPAA Regulations
- Venipuncture Technique's & Method's
- Blood Collection Techniques
- Home Health Care Experience
- Specimen Handling
- Medical Care Support
- Empathy & Adaptable Approach
- Customer Success-Focused
- Team Development & Mentorship
- Data Entry Proficiency
- Multi-family Property Management
- Financial Budgeting and Reporting
Certification
- CPR Certification #265418070019
- Certification Phlebotomy Technician (CPT) #
- CA Real Estate Practice, Principles & Finance
Timeline
ON-SITE PROPERTY MANAGER
Windermere Signature Real Estate
02.2025 - 10.2025
ON-SITE ASSISTANT PROPERTY DIRECTOR
FPI Property Management
11.2023 - 11.2024
VISUAL MERCHANDISING COORDINATOR
Not Too Shabby LLC
04.2022 - 01.2023
ASSISTANT OPERATIONS MANAGER
L&L Hawaiian BBQ
11.2019 - 03.2023
Bachelor of Arts - Interior Design & Architecture
Academy of Art University
Phlebotomy Tech. Program
Cal-Regional Roseville Adult School