Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Keoni Nelsen

Chula Vista,CA

Summary

Knowledgeable and dedicated customer service professional with strong oral and written communication skills, active listening and analytical problem-solving skills. Solid team player with positive demeanor and motivated to maintain customer satisfaction and contribute to company’s success. Specialized in quality, speed and process optimization.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Prime Therapeutics LLC
Chula Vista, CA
09.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Provided shadowing to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Restaurant Server

Denny’s
National City, CA
03.2021 - 08.2022
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of meals.
  • Worked with POS system to place orders, and manage bills.

Restaurant Hostess

P.F. Chang's Bistro
Chula Vista, CA
06.2019 - 02.2021
  • Welcomed guests in a warm and friendly manner.
  • Answered incoming calls to the restaurant and provided appropriate service.
  • Seated and responded to guest inquiries and requests in a timely, friendly and efficient manner.

Floor Staff Member

Regal Cinemas
Chula Vista, CA
12.2011 - 12.2018
  • Operated a cash register for cash and credit card transactions.
  • Took orders, prepared quality food and served it to the right customers.
  • Performed duties such as cleaning, organizing shelves and restocking products to keep facilities neat.

Education

Associate Of Science - Administration of Justice

Southwestern College
Chula Vista, CA
05.2018

Skills

  • De-Escalation Techniques
  • Customer Service
  • Problem Resolution
  • Computer Proficiency
  • Active Listening
  • Call Center Operations
  • Reading Comprehension
  • Excellent Verbal and Written Communication Skills
  • Self-motivated
  • Consistent and Unbiased
  • Organizational Skills
  • Time Management
  • Detail-oriented
  • Critical Thinking
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft Excel
  • Insurance Claims
  • Medical Terminology

Accomplishments

    Peer to Peer Awards: Innovate For Growth and Win Together

Timeline

Customer Service Representative

Prime Therapeutics LLC
09.2022 - Current

Restaurant Server

Denny’s
03.2021 - 08.2022

Restaurant Hostess

P.F. Chang's Bistro
06.2019 - 02.2021

Floor Staff Member

Regal Cinemas
12.2011 - 12.2018

Associate Of Science - Administration of Justice

Southwestern College
Keoni Nelsen