KEONIS Z. WILEY
Dallas,USA
Summary
Customer-focused leader with over 15 years of experience enhancing client relationships and guiding teams through the customer journey. Proven track record in training and support initiatives that drive customer retention and satisfaction. Recognized for resolving complex challenges, fostering clarity, and promoting personal and professional growth.
Overview
21
21
years of professional experience
Work History
Intake Coordinator
Anthem Strong Families
Dallas, TX
08.2008 - Current
- Lead Mentor Advocate
Intake Specialist
OASIS Center
Dallas, TX
01.2005 - 08.2008
- Mentor Advocate
Education
TYRO Leadership Facilitator Certificate -
The RIDGE Project
McClure, OH02.2018
Commercial Energy Audit Certificate -
Cedar Valley College
Lancaster, TX01.2010
Skills
- Analytical listening
- Collaborative teamwork
- Customer advocacy
- Attention to detail
- Problem solving
- Computer proficiency
- Client assessment
- Application assistance
- Targeted assessments
- Data confidentiality and compassion
- Recruitment and retention strategies
- Motivational interviewing
- Customer dissatisfaction detection
- Virtual team leadership
- Strategic insights provision
- Engagement strategy design
- Case management
- Patient assessment
- Data entry
Awards
Employee of the Year February 2024, MVP Award May 2022, MVP Award October 2020
Timeline
Intake Coordinator
Anthem Strong Families
08.2008 - Current
Intake Specialist
OASIS Center
01.2005 - 08.2008
TYRO Leadership Facilitator Certificate -
The RIDGE Project
Commercial Energy Audit Certificate -
Cedar Valley College
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