Keonna Fagan
4489 18th Pl SW,FL
Summary
Customer-focused professional with 3+ years of experience in healthcare administration, retail sales, and customer service. Skilled in streamlining operations, managing client relationships, and ensuring compliance with regulatory standards. Adept at leveraging technology to improve scheduling, insurance verification, and administrative processes. Seeking a role in healthcare administration or customer success where I can drive operational excellence and deliver exceptional service.
Efficient Desired Position with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Surgery Scheduler
David Greene MD
Naples Fl
07.2025 - Current
- Scheduled surgeries using electronic health record systems to ensure timely patient care.
- Coordinated with surgical teams to confirm availability and optimize operating room schedules.
- Communicated with patients regarding pre-operative instructions, enhancing overall patient experience.
- Monitored scheduling conflicts and resolved issues to maintain workflow efficiency.
Sales Associate
Floor & Decor
Naples, FL
04.2024 - 07.2025
- Delivered personalized design solutions for customers’ remodeling projects, achieving monthly sales targets of $20,000 on average.
- Generated comprehensive tile quotes, contributing to a 15% increase in repeat customer purchases within six months.
- Maintained expert product knowledge, educating customers on quality and functionality, driving upselling opportunities for premium products.
Patient Services Representative (PSR) Scheduler
NCH Physician Group
Naples, FL
09.2022 - 10.2024
- Managed high-volume patient check-ins and check-outs, accurately handling up to 50+ patients daily in a fast-paced healthcare environment.
- Verified insurance coverage and facilitated authorizations for HMO plans, improving insurance claim approval rates by 20%.
- Coordinated scheduling for 100+ gastroenterology procedures monthly, maintaining a 95% patient satisfaction rate through clear communication and proactive follow-up.
Pharmacy Technician
Walgreens
Naples Park, FL
08.2021 - 09.2022
- Processed 100+ prescriptions daily, ensuring compliance with pharmacy regulations and HIPAA standards.
- Streamlined inventory organization, reducing medication retrieval times by 20%, improving efficiency and workflow.
- Supported customer education by explaining dosage instructions and answering medication-related inquiries, enhancing overall customer satisfaction.
Education
Certificate - Health Education
Penn Foster College
Scottsdale, AZ01.2025
High School Diploma -
Golden Gate High School
Naples, FL05.2021
Skills
- Technical Expertise
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and Epic EMR
- Insurance Verification and Authorization
- Scheduling and Workflow Optimization
- Key Strengths
- Exceptional Communication and Interpersonal Skills
- Customer Relationship Management (CRM)
- Problem Solving and Conflict Resolution
LANGUAGE
English
Accomplishments
- Maintained a 95% patient satisfaction rating at NCH Physician Group through efficient service and communication.
Timeline
Surgery Scheduler
David Greene MD
07.2025 - Current
Sales Associate
Floor & Decor
04.2024 - 07.2025
Patient Services Representative (PSR) Scheduler
NCH Physician Group
09.2022 - 10.2024
Pharmacy Technician
Walgreens
08.2021 - 09.2022
Certificate - Health Education
Penn Foster College
High School Diploma -
Golden Gate High School