Keonna Joseph-Nickie
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist Volunteer
Advantage Care Physicians
11.2022 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
Unit Clerk Volunteer
NYCHHC Kings County
04.2022 - 11.2022
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
Education
High School Diploma -
Brooklyn Emerging Leaders Academy
Brooklyn, NY06.2023
Skills
- Office Management
- Multi-Line Telephone Systems
- Greet Guests
- Verbal and Written Communication
- Customer Service
- Word Processing
- Reading Comprehension
- Listening Skills
- Microsoft Outlook
- Microsoft Office
- Google Docs
Reading, traveling, listening to music, volunteering and feeding the homeless with my mom.
During my high school years, I develop a love for reading, I did not like to read before because I struggled. Traveling with my family going back to the Caribbean always makes me happy and listening to music is very helpful for my mindset. I go with my mother who is a Registered Nurse to do volunteer work feeding the homeless at various shelters.
Timeline
Front Desk Receptionist Volunteer
Advantage Care Physicians
11.2022 - 05.2023
Unit Clerk Volunteer
NYCHHC Kings County
04.2022 - 11.2022
High School Diploma -
Brooklyn Emerging Leaders Academy
Similar Profiles
Monica PoaquizaMonica Poaquiza
Care Team Associate at Advantage Care PhysiciansCare Team Associate at Advantage Care Physicians
Arianna ReneoArianna Reneo
Care Team Supervisor at Advantage Care PhysiciansCare Team Supervisor at Advantage Care Physicians
Vivianna GrantVivianna Grant
Registered Nurse, Care Team Supervisor at Advantage Care PhysiciansRegistered Nurse, Care Team Supervisor at Advantage Care Physicians
Briana LightBriana Light
Caregiver at Advantage Care PhysiciansCaregiver at Advantage Care Physicians
Nick CahillNick Cahill
Enterprise Account Executive at AccessiBeEnterprise Account Executive at AccessiBe