Keonna Murrah
Huntsville,AL
Summary
I have 7 years of customer service experience. I have worked in retail, fast food service, call centers, etc. I have plenty of experience with interacting and helping customers. I am an easy going person and get along with everyone. I am very nice and make friends very well. I am also a hard and dedicated worker. I learn fast and a very good listener. I am trustworthy and dependable and I do whatever it takes to get the job done. I am always open to growth and moving up in my job.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Virtual Install Specialist
ADT Security
01.2024 - Current
Make outbound calls to customers and help assist them with installing their security devices such as door/window sensors, camera’s, doorbell, motion sensors, etc.
Customer Service Representative
Verizon
10.2020 - 02.2023
- Answer all incoming phone calls and assist customer with any billing questions they have regarding their account
- Assist with troubleshooting, placing orders, promos, etc.
Stock Flow Associate
Burlington Stores
11.2019 - 02.2020
- Unload trucks and put out merchandise on the floor
Customer Service Representative
AT&T
04.2017 - 08.2017
- Answer incoming calls and answer all customers questions about their account and help with any technical issues
Stock Associate
Burlington Stores
12.2016 - 02.2017
- Unload trucks, put new merchandise out on the floor
Apparel Supervisor
Kohl's Corporation
10.2012 - 01.2015
- Train new associates, assist with cleaning out fitting rooms and folding clothes, customer service, put new merchandise out on the floor
Education
Diploma -
Lee High School
Associate in Accounting -
Calhoun Community College
Huntsville, AL01.2012
Skills
- Customer Service (10 years)
- Expert Problem Solving
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Multitasking
- Written Communication
- Task Prioritization
- Excellent Communication
- Problem-solving abilities
- Active Listening
- Reliability
- Team Collaboration
Certification
CPR/First Aid, CPR
Additional Information
I'm a fast and dedicated worker. I am very dependable and I am kind and I am easy to work with and get along with. I will do whatever it takes to get the job done
Assessments
- Customer Focus & Orientation, Expert, 08/01/19, Responding to customer situations with sensitivity.
- Sales Skills: Influence & Negotiation, Proficient, 08/01/19, Using influence and negotiation techniques to engage with and persuade customers.
- Verbal Communication, Proficient, 02/01/20, Speaking clearly, correctly, and concisely
Personal Information
Willing To Relocate: Anywhere
Timeline
Virtual Install Specialist
ADT Security
01.2024 - Current
Customer Service Representative
Verizon
10.2020 - 02.2023
Stock Flow Associate
Burlington Stores
11.2019 - 02.2020
Customer Service Representative
AT&T
04.2017 - 08.2017
Stock Associate
Burlington Stores
12.2016 - 02.2017
Apparel Supervisor
Kohl's Corporation
10.2012 - 01.2015
Diploma -
Lee High School
Associate in Accounting -
Calhoun Community College
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