KEONNA TOWNES
Grenada,MS
Summary
Results-driven professional with over a decade of experience in data entry and accounting roles. Dedicated to maintaining data integrity and processing payments efficiently. Skilled in Microsoft Office, typing, and meticulous attention to detail. Proven track record in provider data management. Seeking opportunities in Data Entry and Accounting Representative positions. Open to relocation for the right opportunity.
Overview
13
13
years of professional experience
Work History
Provider Maintenance Specialist
S&S HealthCare Strategies
Mason, OH
11.2022 - 01.2025
- Kept provider information current in adjudication system and databases to uphold data accuracy.
- Coordinated with multiple data sources to accurately reflect current provider details.
- Enhanced data accuracy by implementing regular audits and updates.
- Maintain informed stakeholders through regular updates and reports.
- Addressed and corrected billing discrepancies by working closely with internal teams, clients, and third-party institutions.
- Ensured accuracy in creation and maintenance of provider records.
Provider/Member Representative
BroadPath Healthcare Solutions
Remote
07.2021 - 12.2022
- Facilitated member inquiries on health plans, guaranteeing timely and accurate responses.
- Maintained current accounts through efficient verification and payment handling.
- Ensured seamless transitions by directing members to relevant departments for expert support.
- Post checks and ACH payments to customer accounts with precision.
- Assisted in maintaining departmental efficiency by stepping into key roles as needed.
- Employed professional business communication skills to deliver updates and reports.
Brazer/Assembler
Modine Manufacturing Company
Grenada, MS
03.2018 - 04.2022
- Interpreted blueprints and specifications to select appropriate welding methods and materials, ensuring adherence to project requirements.
- Inspected and repaired welded joints to maintain high quality standards, contributing to the overall integrity and safety of final products.
- Assisted in training new welders on techniques and safety protocols, enhancing team efficiency and compliance with safety standards.
Customer Post Purchase Support
TTEC
09.2015 - 07.2020
- Provided courteous and efficient customer service by addressing inquiries and resolving post-purchase issues for Best Buy clients.
- Processed orders and coordinated the reshipment of damaged or lost items to maintain customer satisfaction and loyalty.
- Entered and updated customer data in the system to ensure accurate records and facilitate smooth transaction processing.
- Handled compensation for undelivered or defective products.
Production Operator
Adp
Grenada, MS
07.2014 - 03.2018
- Enhanced production efficiency as a Production Operator by effectively managing resources and prioritizing tasks to meet deadlines, resulting in increased overall output.
- Conducted precise sub-brazing of copper components and operated press break machinery, ensuring quality and accuracy in the assembly line process.
- Performed comprehensive assembly tasks including labeling, building kits, helium testing, and installation of various components such as panels, inlets, and bulb clamps.
PBX Switchboard Operator
University of MS Medical Center
Grenada, MS
12.2013 - 07.2017
- Provided efficient customer service by managing incoming calls and assisting walk-in inquiries, ensuring effective communication and resolution of customer needs.
- Announced overhead codes accurately and performed data entry tasks, contributing to the seamless operation of the communication department.
Sales Associate
Walmart Supercenter #1074
04.2012 - 07.2014
- Assisted customers by managing returns, handling inquiries, and providing support in fitting rooms, contributing to an improved shopping experience.
- Executed daily store operations, including merchandising, restocking, and maintaining cleanliness and organization, to ensure an efficient and welcoming environment.
Education
Courses Taken - Liberal Arts And Sciences
Holmes Community College
Grenada, MSHS Diploma -
J Z George High School
North Carrollton, MS01.2008
Skills
- Great Communication and Interpersonal Skills
- Proficient Data Entry/ Data Analysis and Typing 65wpm
- Awesome Problem-Solving and Time Management
- Excellent attention to detail
- Billing and insurance Payment Processing
- Accessing patient accounts
Timeline
Provider Maintenance Specialist
S&S HealthCare Strategies
11.2022 - 01.2025
Provider/Member Representative
BroadPath Healthcare Solutions
07.2021 - 12.2022
Brazer/Assembler
Modine Manufacturing Company
03.2018 - 04.2022
Customer Post Purchase Support
TTEC
09.2015 - 07.2020
Production Operator
Adp
07.2014 - 03.2018
PBX Switchboard Operator
University of MS Medical Center
12.2013 - 07.2017
Sales Associate
Walmart Supercenter #1074
04.2012 - 07.2014
Courses Taken - Liberal Arts And Sciences
Holmes Community College
HS Diploma -
J Z George High School