Summary
Overview
Work History
Skills
Timeline
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Keontae Baker

California,MD

Summary

Versatile and detail-oriented professional with experience in merchandising, order fulfillment, customer service, and technical support. Skilled in communication, problem-solving, and adapting quickly to new challenges. Strong background in graphic design and computer troubleshooting, with a proven ability to deliver results in fast-paced, team-oriented environments.

Overview

5
5
years of professional experience

Work History

Online Order Fulfillment Associate

Walmart
Anniston, Alabama
02.2025 - Current
  • Collaborated with team members to streamline order fulfillment workflows.
  • Maintained inventory levels by conducting regular stock checks.
  • Resolved customer inquiries regarding order status promptly.
  • Ensured compliance with safety regulations throughout the fulfillment process.

Merchandising Manager

Five Below
California, MD
11.2020 - 01.2025
  • Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
  • Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process.
  • Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
  • Organized and coordinated training sessions for new employees.
  • Developed training materials, including manuals, guides and handouts.
  • Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
  • Maintained records of all financial transactions for audit purposes.
  • Performed daily deposits in accordance with bank policies and procedures.

Computer Technician

Self Employed Services
California, MD
04.2023 - 12.2024
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Troubleshot complex technical problems related to hardware components, operating systems, and applications.
  • Resolved customer complaints regarding the performance of their computers or other devices.
  • Built custom PCs based on customers' specifications using various components from different manufacturers.
  • Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.

Freelance Graphic Designer

~
10.2022 - 06.2023
  • Developed innovative graphic designs for clients to meet their marketing objectives.
  • Designed logos and brand identities for various companies.
  • Researched latest trends in graphic design software and technologies.
  • Produced promotional materials such as brochures, flyers, catalogs, posters, banners.

Telemarketer

~
04.2022 - 10.2022
  • Identified potential customers through cold calling and database research.
  • Developed relationships with customers to increase sales opportunities.
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Utilized customer relationship management software for tracking leads and sales efforts.

Skills

  • Staff Supervision
  • Supervising Staff
  • Inventory Control
  • Customer Support
  • Complaint Resolution
  • Visual Design
  • Project Management
  • Data Analysis
  • Hardware Configuration
  • Application Software Testing

Timeline

Online Order Fulfillment Associate

Walmart
02.2025 - Current

Computer Technician

Self Employed Services
04.2023 - 12.2024

Freelance Graphic Designer

~
10.2022 - 06.2023

Telemarketer

~
04.2022 - 10.2022

Merchandising Manager

Five Below
11.2020 - 01.2025

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Keontae Baker