Keontinay Ezeama
Odessa
Summary
I am a highly motivated individual with strong initiative and the ability to learn quickly in any role. I perform effectively under pressure and bring a strong work ethic that allows me to contribute meaningfully to serving others. My reliability, discipline, and ability to follow direction demonstrate my leadership potential. If you are seeking a dedicated, coachable professional who is committed to growth and excellence, I welcome the opportunity to join your team!
Overview
10
10
years of professional experience
Work History
Life and Health Insurance Agent
InsureMe
Remote - Allentown, PA
12.2025 - Current
- Newly licensed Life & Health Insurance Agent with strong customer service and sales foundation
- Educated clients on health insurance options, ensuring informed decision-making.
- Built and maintained a strong client base through referrals, renewals, and cross-selling.
- Provided ongoing support to clients, addressing inquiries and policy changes promptly.
- Successfully onboarded new clients while ensuring full regulatory compliance
Administrator
Basin Pediatric Dentistry
Odessa, Texas
05.2024 - 04.2025
- Provided courteous, professional front-desk support by greeting, assisting, and directing patients to ensure a positive patient experience
- Collected payments for services and accurately updated patient accounts and balances
- Managed multi-line phone systems, delivered information, routed calls, and scheduled appointments efficiently
- Verified insurance coverage and Medicaid eligibility to ensure accurate billing and service authorization
- Coordinated and scheduled appointments to optimize provider availability and workflow
- Ensured all required patient documentation and paperwork were complete, accurate, and up to date
Front Desk Associate
Rodeo Dental and Orthodontics
Odessa, Texas
03.2021 - 04.2024
- Greeted, assisted, and directed patients in a pleasant and professional manner allowing patients to have the best experience possible.
- Collected payments for services and updated accounts to reflect new balances.
- Operated telephone switchboard, providing information, taking messages and scheduling appointments.
- Verify insurance and Medicaid plans.
- Scheduled to maximize provider schedules, ensure all necessary documentation and paperwork is present and up-to-date.
Front Desk Associate
Familia Dental Odessa
Odessa, Texas
11.2015 - 02.2021
- Fielded incoming telephone calls to answer questions, direct callers, and take message for staff.
- Greeted, assisted, and directed patients in a pleasant manner.
- Collected payments for services and updated accounts.
- Kept office appearance and front desk clean and orderly.
- Coordinated calendar, scheduling appointments, meetings, and events for staff.
Education
Dental Assisting - Dentistry
Kaplan College
Midland, TX06-2013
Diploma -
Odessa High School
Odessa, Texas06-2011
Skills
- Clerical Support
- Communication
- Detail Oriented
- Records Maintenance
- Time Management
- Microsoft Office
- Needs Analysis & Risk Assessment
- Policy Recommendations & Coverage Planning
Timeline
Life and Health Insurance Agent
InsureMe
12.2025 - Current
Administrator
Basin Pediatric Dentistry
05.2024 - 04.2025
Front Desk Associate
Rodeo Dental and Orthodontics
03.2021 - 04.2024
Front Desk Associate
Familia Dental Odessa
11.2015 - 02.2021
Dental Assisting - Dentistry
Kaplan College
Diploma -
Odessa High School