Teresa Martinez
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Human Services Technician III
County of Kern
11.2020 - Current
- Review budgets for accuracy
- Maintains client confidentiality at all times
- Send referrals to other agencies regarding child/adult abuse, substance abuse, domestic violence and other barriers.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Interviewed applicants for services and supported application completion as necessary.
- Described procedures, requirements, and benefits to clients and interested parties.
- Managed caseloads effectively by prioritizing tasks based on urgency and complexity, ensuring timely delivery of services to all clients.
Ex-help Eligibility Worker
County of Kern
01.2018 - 11.2020
- Interviewed applicants and explained the scope of different available benefits.
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Expedited case reviews by promptly responding to requests for additional information or documentation from supervisors or other agencies.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
Ex Help CSR
County of Kern
12.2017 - 09.2018
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with account set-up, enabling smooth transitions for payments.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
CSR1
TA/Petro
04.2015 - 12.2017
- Assisted customers by answering questions and fulfilling requests.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Conducted regular audits of register funds, minimizing potential losses due to theft or error.
Pharmacy Clerk/Cashier
Walmart
04.2011 - 06.2013
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Greeted customers at counter and provided excellent customer service.
- Assisted customers in selecting over-the-counter medications and health care products.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - Liberal Studies
Taft College
Taft, CABachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ11.2025
Skills
- Behavioral support
- Professional boundaries
- Motivational Interviewing
- Case Documentation
- Client Advocacy
- Medicare and Medicaid applications
- Problem-solving abilities
- Professional telephone demeanor
Timeline
Human Services Technician III
County of Kern
11.2020 - Current
Ex-help Eligibility Worker
County of Kern
01.2018 - 11.2020
Ex Help CSR
County of Kern
12.2017 - 09.2018
CSR1
TA/Petro
04.2015 - 12.2017
Pharmacy Clerk/Cashier
Walmart
04.2011 - 06.2013
Associate of Arts - Liberal Studies
Taft College
Bachelor of Science - Psychology
Grand Canyon University
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