Keora Clay
Lafayette,Louisiana
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Relations position. Ready to help team achieve company goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Rivers Security
05.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
Security Guard
HUB ENTERPRISES
02.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Intuit TurboTax
Arise Remote
01.2023 - 02.2024
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Front Desk Clerk
SpringHill Suites by Marriott
08.2022 - 12.2022
- Resolved guest issues promptly, achieving high satisfaction rates through attentive service and effective problem-solving
- Met work schedules consistently and upheld performance standards, showcasing reliability and commitment to job responsibilities
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Used internal software to process reservations, check-ins and check-outs.
- Managed tasks with a detail-oriented focus, ensuring critical actions aligned with organizational goals were addressed efficiently.
Customer Service Sales Rep
Cricket Wireless
04.2021 - 02.2022
- Achieved sales quotas by accurately projecting product line sales volumes and establishing realistic targets
- Ensured a positive customer experience by maintaining an organized and visually appealing sales environment
- Enhanced team performance through mentoring and training of new sales professionals, promoting sustained sales success
- Surpassed sales objectives by 25% in both the first and second quarters of the year.
Department Supervisor
Ollies
12.2019 - 04.2021
- Supervised the documentation and reporting processes for concerns and incidents, facilitating clear communication with upper-level management
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Built and designed large displays weekly to promote specific products.
Customer Service Clerk
4 Star Resort Death Valley Oasis
06.2019 - 12.2019
- Analyzed sales trends to project product line quotas, enhancing strategic sales initiatives and supporting client retention efforts
- Delivered comprehensive customer service as a Sales Associate, aiding in surpassing quarterly sales goals through proactive engagement.
Education
Certified Medical Assistant - Nursing
Remington
Lafayette, Lousiana11.2024
High School Diploma -
Allen J Ellender Memorial High School
Houma, Louisiana05.2016
Skills
- Typing Speed & Accuracy
- Multi-Line Telephone Systems
- LiveChat Messaging
- Order and Refund Processing
- Policy and Procedure Modifications
- Communication Skills ( Written & Verbal)
- Advanced in MS Office ( Word, PowerPoint, Excel)
- Adaptable- Data Entry/ Analyzing
- Strong Organizational Skills
- Insurance Claim Forms Review
Certification
Basic Life Support, RedCross, 2023
Timeline
Security Officer
Rivers Security
05.2024 - Current
Security Guard
HUB ENTERPRISES
02.2024 - Current
Intuit TurboTax
Arise Remote
01.2023 - 02.2024
Front Desk Clerk
SpringHill Suites by Marriott
08.2022 - 12.2022
Customer Service Sales Rep
Cricket Wireless
04.2021 - 02.2022
Department Supervisor
Ollies
12.2019 - 04.2021
Customer Service Clerk
4 Star Resort Death Valley Oasis
06.2019 - 12.2019
Certified Medical Assistant - Nursing
Remington
High School Diploma -
Allen J Ellender Memorial High School
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