Keosha Adkisson
Clarksville,TN
Summary
Compassionate and reliable professional with extensive experience as Certified Nursing Assistant and hospice caregiver, transitioning into customer service. Skilled in active listening, de-escalation, and delivering patient-centered support that fosters exceptional customer care. Proficient in managing sensitive situations, resolving issues, and ensuring client satisfaction in high-pressure and emotionally charged environments.
Overview
12
12
years of professional experience
Work History
CNA
Spring Meadows Nursing Home
Clarksville, TN
06.2025 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted patients with daily living activities, promoting independence and dignity.
CNA
Consolidated Medical
Nashville, TN
03.2025 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Front Desk Receptionist
Accent Care Home Health
Clarksville, TN
09.2024 - 09.2025
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Warehouse Worker
TBDN
Jackson, TN
08.2018 - 12.2019
- Consistently lifted materials weighing as much as Number pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Cahsier/server
Hardees Fast Food
Trenton, TN
02.2014 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Gibson County High School
Dyer, TN05.2015
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Feeding assistance
- Maintaining confidentiality
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
Timeline
CNA
Spring Meadows Nursing Home
06.2025 - Current
CNA
Consolidated Medical
03.2025 - Current
Front Desk Receptionist
Accent Care Home Health
09.2024 - 09.2025
Warehouse Worker
TBDN
08.2018 - 12.2019
Cahsier/server
Hardees Fast Food
02.2014 - 03.2015
Gibson County High School