Keosha Brightmon
DallaS,TX
Summary
Detail-oriented professional with a strong background in medical office administration, patient services, and clinical procedures, now contributing as an elementary educator. Experienced in managing patient records, insurance verification, and clinical support, with additional strengths in communication, organization, and customer service. Proven ability to multitask, maintain accurate documentation, and provide high-quality support in fast-paced environments.
Overview
10
10
years of professional experience
Work History
First Grade Teacher
Cedar Hill ISD
Cedar Hill, TX
04.2022 - Current
- Develop and implement standards-based lesson plans aligned with district curriculum
- Differentiate instruction to meet diverse student learning needs
- Create a positive classroom environment that supports academic and social growth
- Monitor student progress and adjust instruction to improve outcomes
Customer Account Manager
AMN Healthcare
Dallas, TX
09.2021 - 04.2022
- Resolved timekeeping, payroll, and reimbursement inquiries with high first-call resolution
- Managed inbound/outbound calls and maintained detailed CRM documentation
- Collaborated with healthcare professionals and internal teams to ensure accurate billing and timely pay
- Educated clients on payroll systems and resolved discrepancies
- Managed 175 customer accounts daily
Administrative Assistant/Case Manager
HCS/TxHml Provider
Duncanville, TX
07.2018 - 01.2022
- Managed case documentation, service plans, and billing processes
- Conducted monthly service utilization visits
- Coordinated scheduling, vendor credentialing, and office operations
- Provided administrative and client support in a healthcare setting
- Coordinated office operations to enhance workflow efficiency and support staff productivity.
- Developed and maintained filing systems, improving document retrieval and organization.
- Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
- Managed scheduling and calendar for executives, ensuring timely appointments and meetings.
Scheduler/Registration Specialist
Baylor Scott & White
Dallas, TX
08.2020 - 08.2021
- Completed patient registration, insurance verification, and appointment scheduling
- Maintained accurate patient records and billing documentation
- Assisted with prescription refill coordination
- Coordinated schedules for multiple departments, ensuring optimal resource allocation and coverage.
- Developed and maintained scheduling templates to enhance workflow efficiency across teams.
- Collaborated with management to resolve scheduling conflicts, improving operational continuity.
- Streamlined appointment booking processes, reducing wait times and increasing patient satisfaction.
Accounts Payable/EMR Specialist
Baylor Surgicare
Dallas, TX
11.2015 - 03.2018
- Managed accounts payable, invoices, and financial reporting
- Maintained electronic medical records and physician credentialing
- Reconciled financial discrepancies and improved payment processes
- Managed patient records using electronic health record systems, enhancing data accuracy and accessibility.
Education
Bachelor of Science - Education
Indiana Wesleyan University
Marion, IN12-2026
Skills
- Classroom management
- Phonics instruction
- Organizational skills
- Team collaboration
- Electronic Medical Records (EMR) Systems
- Microsoft Office (Word, Excel)
- Medical Manager Software
- CRM Systems
Timeline
First Grade Teacher
Cedar Hill ISD
04.2022 - Current
Customer Account Manager
AMN Healthcare
09.2021 - 04.2022
Scheduler/Registration Specialist
Baylor Scott & White
08.2020 - 08.2021
Administrative Assistant/Case Manager
HCS/TxHml Provider
07.2018 - 01.2022
Accounts Payable/EMR Specialist
Baylor Surgicare
11.2015 - 03.2018
Bachelor of Science - Education
Indiana Wesleyan University