Keosha Holloman
Snow Hill,MD
Summary
Observant correctional officer with several years of experience keeping order and avoiding dangerous situations within jails/prisons. As well as with mentally challenged individuals. Providing physical, emotional, intellectual, and social needs. While also having experience in Customer Service, assisting customers with services/products.
Overview
11
11
years of professional experience
Work History
Correctional Officer
Eastern Correctional Institution
Snow Hill, NC
03.2015 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Customer Service Representative
Teletech at Home
Snow Hill, NC
04.2021 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Paraprofessional
Ambleside Inc
Snow Hill, NC
08.2013 - 03.2016
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Education
High School Diploma - Diploma
Greene Central High School
Snow Hill, NC06.2012
Skills
- Mentorship
- Inmate Supervision
- Complaint Resolution
- Inbound and Outbound Calling
- Typing proficiency
- Call management
- Emotion Support
- Policy Enforcement
Timeline
Customer Service Representative
Teletech at Home
04.2021 - 05.2024
Correctional Officer
Eastern Correctional Institution
03.2015 - Current
Paraprofessional
Ambleside Inc
08.2013 - 03.2016
High School Diploma - Diploma
Greene Central High School