Keosha Londo
Walmart
Desoto,TX
17
years of professional experience
Detail-oriented professional with extensive experience in inventory management and retail operations. Known for adaptability and strong interpersonal skills, contributing to streamlined processes and improved customer satisfaction.
Work History
Online Personal Shopper
3 Years 10 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to promote effective product visibility and accessibility.
- Processed transactions accurately using point-of-sale systems, ensuring efficient customer service.
- Collaborated with team members to restock shelves promptly, minimizing inventory shortages.
- Provided support during peak hours, demonstrating adaptability in fast-paced retail environment.
- Engaged in continuous learning of product knowledge to better assist customers and improve sales techniques.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Inventory Management Specialist
6 Years 5 Months- Conducted regular audits of stock levels to ensure compliance with company policies and procedures.
- Developed reports on inventory performance metrics to inform strategic planning and decision-making processes.
- Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.
- Optimized inventory levels by implementing effective tracking systems and regularly conducting physical counts.
- Trained staff on best practices for inventory management systems and tools, fostering a culture of accuracy.
- Collaborated with cross-functional teams to streamline order fulfillment processes and improve service levels.
- Implemented inventory control procedures to enhance operational efficiency and reduce waste.
- Analyzed data trends to improve forecast accuracy and support purchasing decisions.
- Managed inventory levels to optimize stock availability and minimize discrepancies.
Healthcare Customer Service Representative
3 Years 1 Month- Provided exceptional support to customers, resolving inquiries and issues effectively.
- Assisted in managing patient records using electronic health record systems.
- Educated clients on healthcare benefits and services available through the organization.
- Maintained accurate documentation of customer interactions to ensure compliance with policies.
- Implemented feedback mechanisms to enhance customer satisfaction and service quality.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
Shift Leader
8 Years 5 Months- Trained and mentored new staff on operational procedures and best practices.
- Monitored inventory levels, ensuring timely replenishment and minimal waste.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels throughout shifts.
- Conducted regular team meetings to communicate goals, expectations, and performance feedback.
- Analyzed workflow patterns to identify inefficiencies and propose actionable solutions for improvement.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
High School Diploma
Skills
Patience and empathy
Customer service expertise
Sales experience
Product picking
Timeline
Online Personal Shopper
Walmart
12.2022 - CurrentRead More
Healthcare Customer Service Representative
Conduent
10.2019 - 11.2022Read More
Inventory Management Specialist
Novo Building Products
07.2018 - 12.2024Read More
Shift Leader
Loves Travel Stop
02.2010 - 07.2018Read More
Northside High
High School Diploma
Read More