Keosha Moss
Atlanta,GA
Summary
Dynamic leader with a proven track record at Summit Packaging Solutions, adept in technical support and fostering teamwork. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in productivity. Skilled in staff management and problem-solving, committed to continuous improvement and excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Support Manager
Tacos & Tequilas Mexican Grill
06.2023 - Current
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Server Captain
Tacos & Tequilas Mexican Grill
06.2023 - Current
Assistant Store Manager
Firehouse Subs
11.2021 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Production Supervisor
Summit Packaging Soultions
02.2015 - 11.2021
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.
Education
High School Diploma -
Tri Cities High School
East Point GA05-2015
Skills
- Technical support expertise
- Teamwork and collaboration
- Problem-solving
- Continuous improvement
- Staff management
Certification
- ServSafe Food Handler's Certification
Timeline
Support Manager
Tacos & Tequilas Mexican Grill
06.2023 - Current
Server Captain
Tacos & Tequilas Mexican Grill
06.2023 - Current
Assistant Store Manager
Firehouse Subs
11.2021 - 05.2023
Production Supervisor
Summit Packaging Soultions
02.2015 - 11.2021
- ServSafe Food Handler's Certification
High School Diploma -
Tri Cities High School
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