Keosha Sydnor
Virginia Beach,VA
Summary
Results-driven professional with extensive experience in client account management. Proven ability to develop strong client relationships and implement effective strategies that drive business growth. Known for collaborative efforts and adaptability in dynamic environments, with strong analytical and communication skills.
Overview
13
13
years of professional experience
Work History
Fraud Account Specialist
Capital One
Remote
09.2024 - Current
- Facilitated effective communication between clients and internal teams to streamline account management processes.
- Advocated for customer needs by providing personalized solutions, enhancing overall account satisfaction and retention.
- Coordinated resolution of billing inquiries, ensuring clarity and accuracy in financial communications with clients.
- Monitored account activity to identify trends, enabling proactive outreach and tailored support for customers.
- Engaged with clients to resolve disputes, negotiating amicable solutions that uphold company policies and values.
Security Officer
Central State Hospital
Petersburg, VA
09.2024 - Current
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols, identifying and reporting potential hazards or suspicious activities.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Prepared detailed reports on incidents, ensuring compliance with company standards and regulations.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
TBD Communications
Chester, VA
06.2023 - 09.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and improving overall user experience.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Educated customers on preventative care measures, promoting overall health and wellness among beneficiaries.
Patient Account Specialist
Universal Health Services
Richmond, VA
10.2021 - 06.2023
- Posted payments and processed refunds.
- Collaborated closely with the Medical Records Department to obtain required documentation for claim submissions or appeals promptly as requested by insurance carriers.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
Vaccine Coordinator
Envera Health
Remote
10.2020 - 04.2021
- Entered data, generated reports, and produced tracking documents.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
Leasing Consultant
Weinstein Properties
Richmond, VA
04.2017 - 10.2020
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Security Officer
Securitas Security Services
Hopewell, VA
07.2013 - 04.2017
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Education
High School Diploma -
Petersburg High School
Petersburg, VA06-2012
Skills
- CRM Software
- Email Management
- Appointment Scheduling
- Paperwork Processing
- Follow-Up Skills
- Call Center Experience
- Microsoft office proficiency
- Active Learning
- First Call Resolution
- Telephone Etiquette
- Customer relationship development
- Document management
Timeline
Fraud Account Specialist
Capital One
09.2024 - Current
Security Officer
Central State Hospital
09.2024 - Current
Customer Service Representative
TBD Communications
06.2023 - 09.2024
Patient Account Specialist
Universal Health Services
10.2021 - 06.2023
Vaccine Coordinator
Envera Health
10.2020 - 04.2021
Leasing Consultant
Weinstein Properties
04.2017 - 10.2020
Security Officer
Securitas Security Services
07.2013 - 04.2017
High School Diploma -
Petersburg High School
References
References available upon request.