Summary
Overview
Work History
Education
Skills
Timeline
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Valery Jacques

Orlando,FL

Summary

Proven problem-solver and detail-oriented professional, adept in decision-making and multitasking, with a track record of enhancing client satisfaction at Capital One by resolving complex billing disputes. Demonstrated reliability through consistent performance in security, logistics, and waste management roles. Skilled in written communication, contributing to efficient and accurate account management.

Overview

18
18
years of professional experience

Work History

Fraud Account Specialist

Capital One
02.2019 - 09.2024
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Completed routine and complex account updates to resolve problems.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Detected instances of fraudulent account takeovers by unauthorized individuals.

Security Officer

Allied Universal Security Services
01.2016 - 02.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company golf cart.
  • Temporarily assumed the responsibilities of security officers who were unable to show up for duty.

Truck Unloader

TG Lee Dairy
03.2010 - 01.2016
  • Loaded and unloaded dairy products onto or from pallets, trays, racks and shelves by hand.
  • Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
  • Handled packages with care while transporting from truck to loading dock.
  • Sorted and properly arranged items.

Garbage Collector

Republic Services
01.2007 - 03.2010


  • Collection and disposal of waste within residential neighborhoods to maintain cleanliness and aesthetic appeal.

Education

High School Diploma -

Newburgh Free Academy
Newburgh, NY
05.2002

Skills

Decision-Making

Attention to Detail

Multitasking Abilities

Reliability

Timeline

Fraud Account Specialist

Capital One
02.2019 - 09.2024

Security Officer

Allied Universal Security Services
01.2016 - 02.2019

Truck Unloader

TG Lee Dairy
03.2010 - 01.2016

Garbage Collector

Republic Services
01.2007 - 03.2010

High School Diploma -

Newburgh Free Academy

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Valery Jacques