Heidi Garranza
Dallas
Summary
Versatile team contributor with a strong background in customer service, sales, and administrative support. Skilled in fostering relationships, resolving customer needs, and maintaining operational accuracy with attention to detail. Brings reliability, bilingual communication abilities, and leadership experience to support organizational success.
Overview
7
7
years of professional experience
Work History
Fraud Account Specialist
Capital One
01.2026 - Current
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Relationship Banker
Comerica Bank
07.2023 - 12.2024
- Actively engaged in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.
- Consistently assessed needs and added value to customers and prospects.
- Collaborated with internal departments such as legal, compliance, and security teams on fraud-related issues.
- Lead and oversaw banking center activities in the absence of Banking Manager.
- Boosted customer satisfaction and retention by successfully researching and resolving customer issues.
Dental Receptionist
Lake Pointe Dental
03.2022 - 07.2022
- Check in / Check out patients.
- Schedule and confirm patient appointments.
- Maintain patient accounts and records.
- Assist patients with filling out required intake and medical forms.
- Perform basic accounting tasks.
Relationship Banker
Bank of America
12.2018 - 12.2021
- Managed customer referrals to help financial service team members capitalize on sales changes.
- Met and exceeded sales goals by 100% by promoting bank products and services in every interaction while drafting monthly summaries to review level of client participation and identify targets for follow-up calls.
- Assist clients with everyday banking needs such as account maintenance, opening and closing of personal and small business personal and savings accounts, CD's, Money Markets, IRA's, credit cards, Auto loans, Balance transfers, and Lines of credit.
- Assisted the teller line with processing routine transactions, deposits, withdrawals, mortgage, auto, and credit card payments.
Education
Associate of Science - General Studies
Dallas Community College
Skills
- Attention to detail
- Bi-Lingual
- Excellent Communication
- Resolution Oriented
- Reliable and dependable
- Team Leadership
- Data Entry
- Sales
- Customer Service
- Microsoft Office
Timeline
Fraud Account Specialist
Capital One
01.2026 - Current
Relationship Banker
Comerica Bank
07.2023 - 12.2024
Dental Receptionist
Lake Pointe Dental
03.2022 - 07.2022
Relationship Banker
Bank of America
12.2018 - 12.2021
Associate of Science - General Studies
Dallas Community College