Leishaun Brown
McDonough
Summary
Detail-focused with exceptional customer service skills. Understanding of collaborating with every department for effective outcomes and meeting customer needs.
Overview
6
6
years of professional experience
Work History
Fraud Account Specialist
Capital One
McLean
10.2024 - Current
- Maintained accurate records of all client interactions using CRM software.
- Performed research on various accounting topics in order to stay up-to-date with industry trends.
- Applied appropriate accounting principles when processing complex transactions involving multiple entities or currencies.
- Resolved any discrepancies between vendor invoices and purchase orders quickly and efficiently.
- Collaborated with other departments to resolve problems related to customer accounts.
- Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
Flight Attendant
Delta Air Lines, Inc
Atlanta
01.2023 - 07.2024
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Delivered onboard customer service including food and beverage service.
- Responded to medical emergencies as needed during flights.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Provided safety instructions to passengers prior to takeoff and landing.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Greeted passengers, answered questions, and directed them to their seats.
- Verified boarding passes and passports for all passengers.
Customer Service Representative
F.H. Cann & Associates
Exeter
04.2021 - 01.2023
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Assistant Manager
La Quinta Inn & Suites
McDonough
02.2019 - 04.2021
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created and managed budgets for travel, training, and team-building activities.
Education
Associate of Science -
South College
Knoxville, TN05-2023
Skills
- Payment processing
- Attention to detail
- Communication skills
- Problem solving
- Time management
- Team collaboration
- Customer service
- Travel planning
- Time management abilities
- Organizational skills
- Itineraries
- Multitasking
- Problem-solving abilities
- Flight booking
- Effective communication
Timeline
Fraud Account Specialist
Capital One
10.2024 - Current
Flight Attendant
Delta Air Lines, Inc
01.2023 - 07.2024
Customer Service Representative
F.H. Cann & Associates
04.2021 - 01.2023
Assistant Manager
La Quinta Inn & Suites
02.2019 - 04.2021
Associate of Science -
South College